1.4 Managing People Flashcards
(58 cards)
1
Q
What is soft HRM?
A
A company views an employee as a strategic asset
- Democratic leaderships
2
Q
Advantages of soft HRM?
A
- Lots of delegation
- Increase employee morale
3
Q
Disadvantages of soft HRM?
A
- Training costs
- Competitive disadvantage
4
Q
What is hard HRM?
A
Treating employees as a tactical resource
- Autocratic leadership style
5
Q
Advantages of hard HRM
A
- Focus on efficiency
6
Q
Disadvantages of hard HRM?
A
- Turnover issues
- Will need to spend time finding staff and recruiting
7
Q
What is flexible working?
A
A way of working in which suits employees needs
8
Q
What are the cons of flexible working?
A
- Isolation
- Increase costs of training at home
- Little collaboration
9
Q
What are the pros of flexible working?
A
- Increase motivation
- Lower absenteeism
- Increased staff retention
- Decreased recruitment costs
10
Q
What is a zero hour contract?
A
Employer is not obliged to give a minimum level of working hours
11
Q
Benefits of a zero hour contract
A
- Flexible for a business
- Increase workforce hours cost effectively
12
Q
Disadvantages of a zero hour contract?
A
- Demotivating
- Training costs
- Ethical issues
13
Q
What is job sharing?
A
2 or more employees share one full time job in a business
14
Q
What are the advantages of job sharing?
A
- Variety of different skill sets
- Employees unable to do the full time hours
15
Q
Disadvantages of job sharing?
A
- Communication issues
- Fair share of workload
16
Q
What is organisational structure?
A
Illustrates how a business organises its employees
17
Q
What is a chain of command?
A
Formal downward line of authority
18
Q
What is span of control?
A
The number of employees a manager effectively manages
19
Q
What are the features of a tall structure?
A
- Centralised decision making
- Long chain of demand
- Short span of control
20
Q
What are the advantages of tall structures?
A
- Clear hierarchy of demand
- Promotes expertise
- Career advancement
21
Q
What are the disadvantages of a tall structure?
A
- communication barriers
- Decreased motivation
- Slow decision making
22
Q
What are the features of a flat structure?
A
- Decentralised decision making
- Short chain of command
23
Q
What are the benefits of a flat structure?
A
- Collaboration and open communication
- Fast decision making
- Creativity and innovation
24
Q
What are the drawbacks of flat structures?
A
- Lack of clear hierarchy
- Employees may have to take on multiple roles
- Wide span of control
25
What is a decentralised structure?
Where control is delegated by high levels of management to lower levels, departments and locations
26
What are the benefits of decentralised structures?
- Increased motivation
- Flexible decision making
- Increased opportunities
- Internal recruitment
27
What are the disadvantages of decentralised structures?
- Less consistency different visions
- Quality issues
- Customer service issues
- Depends on skill of delegated employees
28
What is a centralised structure?
When decisions are made by the highest levels of management
29
What are the pros to a centralised structure?
- Fast decision making by expertise
- Consistency in aims and cultures
- Increased motivation
- Clear job roles
30
What are the cons to centralised structures
- Missed opportunities
- Middle managers have a lack of authority
- Decrease motivator and innovation
31
What is maslows theory?
- Individual workers have similar needs
- Physiological, safety, social, esteem and self actualisation
- Motivated by the next need
32
What is herzbergs theory?
- 2 factor theory
- ( Hygiene and motivating factors)
33
What are examples of motivating factors?
-Opportunities for promotion and self improvement
- Job design
34
What are examples of hygiene factors?
- Pay
- Working environment
- Relationship with employees
35
What is an autocratic leadership style?
When there is no delegation to lower levels of authority and management make all business decisions
36
What are the pros of autocratic leadership?
- Expertise rapid decision making
- Good for a crisis
- If there are new workers
37
What are the cons of autocratic leadership?
- Demotivating
- Low staff retention
38
What is a paternalistic leadership style?
Managers consult employees before making decisions
39
Pros of paternalistic?
- Employees feel more involved
- Increase motivation
40
Cons of paternalistic?
- Demotivating
41
What is democratic leadership?
Managers give employees greater involvement in decision making (delegation)
42
What are the benefits of democratic leadership?
- Increased motivation
- free up managers for tougher decision
43
What are the disadvantages of democratic leadership?
- Slow decision making
- Are employees capable
44
What is laissaire-faire leadership
When managers have no input in decision making and employees have full delegation
45
What is collective bargaining?
Process where a group of employees represented by a trade union negotiate for better wages etc
46
What is the individual approach?
Assumes each employee is unique and focuses on employer/ employee relationship
47
What is full time working?
Employees working for a company full time
48
What is multi-skilling
Training workers to fulfill multiple job roles
49
What are the pros of multi skilling?
- Utilise workforce
- Decrease labour costs
50
What are the cons of multi-skilling?
- Investment and training
- Not suited for all roles
51
What is part time working?
When an employee works temporarily whenever needed
52
What are the pros of part time working?
- Cheaper as paying hourly wage
- Decreases labour costs
- Flexibility
- Potential full time employees
53
What are the cons of part time working?
- Monitoring
- Decrease productivity
- Decrease staff retention
- Decreased retention
- Increased training
- Wide SOC
54
What is induction training?
Training new employees to enable them to perform their job role
55
What is a benefit to induction training?
- Makes new employees productive quicker sooner
56
What are the cons of induction training
Takes time and can be costly
57
What is on the job training?
Training employees on the job
58
What are the benefits of on the job?
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