Human Behavior & Effective Communication

Question 1

Behavior - Definition

Answer 1

How and why we act the way we do

Question 2

Defense Mechanisms

Answer 2

DRFDRCPR

Denial
Repression
Compensation
Displacement
Reaction Formation
Fantasy
Projection
Rationalization

Question 3

Maslow’s Hierarchy of Needs

Answer 3

Physiological Needs
Safety
Love and Belonging
Esteem
Self-actualization

(Going top to bottom)

Question 4

Barriers to Effective Communication

Answer 4

COIL

Confusion
Overuse of Abstracts
Interference
Lack of Common Experience

Question 5

Basic Elements of Communication

Answer 5

SSR

Source
Symbol
Reciever

Question 6

Anxiety - Definition

Answer 6

A feeling of worry, nervousness, or unease about something that is going to happen with an uncertain outcome

Question 7

Anxiety - Normal Reactions

Answer 7

Rapid Response
Automatic
Rational Thinking

Question 8

Anxiety/Stress - Abnormal Reactions

Answer 8

Over-cooperation
Inappropriate Laughing
Rapid Change in Emotions

Question 9

Anxiety - Responses

Answer 9

Acting Impulsively/Hasty Movements
A Lot of Hesitation/Freezing

Question 10

Anxiety/Stress - Counters

Answer 10

Reinforcing joy of flying
Increase confidence
Be kind/give compliments
Be understanding

Question 11

Stress - Definition

Answer 11

The feeling of chaos and potential confusion, usually associated with multiple things occurring at the same time