Pillars

Question 1

What are the 6 GWR Pillars?

Answer 1

1. Personalisation
2. Expectation
3. Time & Effort
4. Resolution
5. Empathy
6. Integrity

Question 2

Describe the Pillar: Time & Effort

Answer 2

• Being visible & offering help
• Being Proactive & following through on what you’ve said
• Good knowledge of area

Question 3

Describe the Pillar: Expectations

Answer 3

• Be presentable
• Keeping working area tidy
• Report any issues found
• Deliver consistently & go above and beyond when you can

Question 4

Describe the Pillar: Personalisation

Answer 4

• Polite
• Avoid jargon
• Build rapport

Question 5

Describe the Pillar: Empathy

Answer 5

• Listen
• Find solutions

Question 6

Describe the Pillar: Integrity

Answer 6

• Be honest
• Support colleagues decisions
• Earn trust by following through

Question 7

Describe the Pillar: Resolution

Answer 7

• Be responsive and proactive when problems occur
• Take ownership of problems
• Ask for help