14.1

Question 1

Common network issues are broken down into what categories?

Answer 1

Physical layer issues, data link layer issues, network layer issues, and wireless network issues.

Question 2

What are the three steps in the Simplified model of troubleshooting?

Answer 2

Problem report, problem diag, problem res.

Question 3

What are the 6 steps of the Problem Diagnosis step?

Answer 3

Gather info, duplicate the problem (if possible), question users, identify symptoms, determine if anything has changed, approach multiple problems individually.

Question 4

For the Network+ exam, what are the 7 steps of a structured troubleshooting methodology?

Answer 4

1 define the problem, 2 hypothesize the probable cause, 3 test hypothesis, 4 create action plan, 5 implement action plan, 6 verify problem resolution, 7 create a Post Mortem Report.