Importance of Communication Flashcards
1
Q
How do we communicate?
A
- Verbal and non-verbal communication
- Written communication
2
Q
What are the the steps of verbal communication?
A
- What we say
- How we say it
- When we say it
- Circumstances - language barriers, background noise
3
Q
What are the aspects of non-verbal communication?
A
- Eye contact
- Facial expressions
- Gestures
- Body posture
- Spatial behaviour
4
Q
What do we need communication for in medical practice?
A
- To make diagnosis
- Share information about treatment plans, diagnosis, prognosis and ensure understanding
- Building rapports with patient
- Break bad news
- Make decisions
5
Q
How should verbal communication be with patients?
A
- Open before closed questions
- Avoid leading questions
- No sarcasm
6
Q
How should non-verbal communication be used with patients?
A
- Maintain eye contact
- Pay attention and show empathy
- Awareness of your own spatial behaviour
- Aware of personal and cultural differences
- Be careful with touch
7
Q
What is the patient-centred clinical method?
A
- Problem presentation
- Gathering information
- Patient’s agenda and experiences
- Clinician’s agenda and diagnosis
- Integration of agendas
7
Q
What is the Calgary Cambridge model?
A
- Initiating session - establish rapport and identify reason for consultation
- Gathering information - exploring problem, understanding patient’s perspective
- Examination
- Explanation
- Closing session - summarise, check understanding, ensure patient is happy, answer questions
7
Q
How do you communicate with people with emotional health difficulties?
A
- Acknowledge how patient feels
- Empathise
- Use appropriate behavioural responses
8
Q
How do you communicate with patients who have communication difficulties?
A
- Get information on patient’s difficulties
- Check whether person would prefer to be seen alone
- Check person’s understanding
- Pay attention to their verbal and non-verbal communication
