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BEC > B6 - Process Management & IT > Flashcards

B6 - Process Management & IT Flashcards

1
Q

Business Process Management

A

management approach that seeks to coordinate the functions of an organization toward an ultimate goal of continuous improvement in customer satisfaction

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2
Q

What are the two objectives of BPM?

A

Effectiveness and efficiency

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3
Q

How does BPM meet its objectives?

A

Innovation, flexibility, and integration with tech

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4
Q

What are the five groups of BPM?

A

Design, modeling, execution, monitoring and optimization

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5
Q

Design

A

Identification of existing processes and concept of how process should function

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6
Q

Modeling

A

introduces variables to the conceptual design for what if analysis

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7
Q

Execution

A

Changes are implemented and key indicators of success are developed

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8
Q

Monitoring

A

Information is gathered, tracked, and compared with expected performance

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9
Q

Optimization

A

Process manager continues to refine the process

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10
Q

PDCA

A

Plan, do, check, act

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11
Q

Plan

A

Design and model

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12
Q

Do

A

Execution

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13
Q

Act

A

Optimization

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14
Q

Check

A

Monitoring

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15
Q

Performance measure (KPI)

A

assess processes can be financial or nonfinancial, quantitative or qualitative, should correlate directly to the managed process

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16
Q

Financial metrics

A

Gross revenue, profit margin, EBITDA

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17
Q

Customer metrics

A

Number of new customers, customer satisfaction ratings

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18
Q

Internal process metric

A

% of manufacturing waste, number of units manufactures number of service hours delivered

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19
Q

Organizational growth metric

A

Number of training sessions completed, ratings on employee satisfaction, employee turnover

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20
Q

Efficiency

A

Fewer resources are used to accomplish objectives

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21
Q

Effectiveness

A

Objectives are accomplished with greater predictability

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22
Q

Agility

A

Responses to change are faster and more reliable

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23
Q

Business Process Modeling Notation

A

used to depict business process; consists of flow objects, connecting objects, and swim lanes

24
Q

Flow Objects

A

Events, activities and gateway

25
Q

Events

A

markets the different points in a process

26
Q

Activities

A

function or action performed by a person or system

27
Q

gateway

A

point at which the path of the process diverges

28
Q

Connecting objects

A

sequence flow and message flow

29
Q

Swim lanes

A

pools and lanes

30
Q

Pools

A

key participants or groups in the process

31
Q

lanes

A

reflects a group of similar activities within a pool

32
Q

rational improvement initiatives

A

structured and systematic

33
Q

strategic gap analysis

A

external assessments and internal assessments performed to help determine the gap between an organization’s objectives and status quo

34
Q

review of competitive priorities

A

review of price, quality, and other differentiators required to have a competitive advantage

35
Q

review of production objectives

A

review of performance requirements needed to reach production or service delivery objectives

36
Q

selection of an improvement program

A

deciding how to proceeds for improvement

37
Q

Business process reengineering (BPR)

A

Implements radical change

38
Q

BPM vs BPR

A

BPM - incrememntal change, BPR - atypical change

39
Q

What is the underlying concept of JIT

A

inventory doesn’t add value and maintenance of inventory on hand produces wasteful cost

40
Q

Total Quality Management

A

organizational commitment to customer focused performance that emphasizes quality and continuous improvement

41
Q

customer focus

A

component of TQM; recognition that each function of the corporation exists to satisfy the customer

42
Q

Continuous improvement

A

quality isn’t viewed as an achievement in TQM as the organization is constantly striving to improve its product/process

43
Q

Workforce involvement

A

TQM characterized by team approaches and worker input

44
Q

Lean manufacturing

A

requires the use of only those resources required to meet the requirements of the customer

45
Q

kaizen

A

continuous improvement and search for cost reduction completed at the implementation level

46
Q

Availability

A

Systems and data must be available to users, have proper integrity, be in usable format and secure

47
Q

Architecture

A

Job roles, IT applications, and hardware supporting them should be designed to enable the fulfillment of governance objectives

48
Q

Metadata

A

Data describing other data

49
Q

Policy

A

IT governance policies should be in place to help companies translate management and governance objectives in practice

50
Q

Quality

A

data integrity and quality are critical to ensure basic standards are met so there are no anomalies such as missing values, duplicate values, or transposed values

51
Q

regulatory compliance

A

information collected, used and stored by an orgnaization is considered personally identifiable information, personal health, or otherwise subject to regulatory constraints

52
Q

Security

A

IT governance strategy should include the secure preservation, storage, and transmission of data

53
Q

Demand flow system

A

Manage resources using customer demands as the basis for resource allocation instead of using sales forecasts or master scheduling

54
Q

TOC

A

states that organizations are impeded from achieving objectives by the existence of one or more constraints or bottlenecks

55
Q

Six Sigma

A

Continuous quality improvement program that strives to reduce product or service defects

56
Q
A

BEC (9 decks)

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