Troubleshooting Mobile Devices: 5.5

Question 1

poor battery health, charging issues, and swollen batteries

Answer 1

Mobile power issues

Question 2

any device that’s unable to properly cool itself down

Answer 2

Overheating damage

Question 3

dry off excess liquid, power off the device, disassemble the device, clean the circuit boards and contacts, and replace the battery

Answer 3

liquid damage

Question 4

to fix the damaged port is to remove the port and replace it

Answer 4

physical port damage

Question 5

glass, digitizer, screen, or back light issues

Answer 5

broken screens

Question 6

backlight or inverter issues

Answer 6

dim images

Question 7

device underneath the glass that responds to the input of the user

Answer 7

digitizer

Question 8

when troubleshooting a cursor issue, check the touch pad sensitivity and observe the user

Answer 8

calibration issues

Question 9

connected to the right SSID, connected using the right password, move closer to the wireless access point, or put the higher gain antenna on

Answer 9

physical issues

Question 10

Operate ____ away from the wireless access point to maintain a good connection

Answer 10

30 to 50 ft

Question 11

bluetooth enabled, properly paired, adequate battery, or right range

Answer 11

software configuration issues

Question 12

____ is a personal area network and used at up to 10 meters

Answer 12

bluetooth

Question 12

antivirus or anti-malware solution, excessive power drain, significant data transmission, camera and microphone, or asking for additional permissions

Answer 12

Mobile malware infections