Week 3 ~ Interpersonal Communication

Question 1

What is perception?

Answer 1

It is the experience of your world and making sense of what you experience.

Question 2

What are the 3 stages of perception and the parts that come with it?

Answer 2

1. Selective= choose what we want to experience (selective perception), selective attention (tune in based on needs + wants), selective exposure (select what were exposed too), selective recall (choose what we remember).
2. Organizing= we create categories (familiar pattern), link categories (punctuation), seek closure (fill missing info)
3. Interpreting= assign meaning, try to make sense of what we hear/see

Question 3

Impression formation theory?

Answer 3

Impressions made based on physical characteristics?/behaviour and what is told to us by others.

Question 4

What impression theory is the pattern of assumption/qualities we attribute to people which allow us to understand them?

Answer 4

Implicit personality theory.

Question 5

What is uncertainty reduction theory?

Answer 5

Reduce uncertainty in interactions by using perceptions to gain information about people.

Question 6

What effect emphasizes what comes first like the 1st impressions?

Answer 6

Primacy effect.

Question 7

What is the recency effect?

Answer 7

Emphasize what comes last like last impressions you want to leave on a good note.

Question 8

What effect attributes positive qualities to a person because we like them?

Answer 8

Halo effect

Question 9

What effect is when we attribute negative qualities to someone because we don’t like them?

Answer 9

Horn effect.

Question 10

What is attribution theory?

Answer 10

Ascribe specific motives/behavior of others so we develop the most credible explanation.

Question 11

What theory can be based on circumstance, stimulus, or the person?

Answer 11

Casual attribution theory.

Question 12

What theory is interpretation based on our own reference point and we see the world different b/c we each view from a different position? it also involves power and privilege.

Answer 12

Standpoint theory.

Question 13

What is the intercultural communication theory?

Answer 13

Interpret behaviour based on your cultural lens.

Question 14

What are the barriers to accurate perceptions?

Answer 14

Stereotypes, ignoring info, overgeneralize, focus on the negatives, avoid responsibility, and blame assures others have control.

Question 15

How can we improve our perception skills?

Answer 15

Self reflect, seek others perceptions of you, be aware of your own barriers, be mindful and ware of your actions, be aware of your cultural lens, and test your perceptions of others.

Question 16

What does skilled communication entail?

Answer 16

Do more than passively listen, confirm they understand and care, provide verbal and non-verbal feedback.

Question 17

What is the listening process?

Answer 17

Selecting (sort through), attending (focus on message/sound), understand, remember + respond (confirm understanding).

Question 18

What is relational listener?

Answer 18

Comfortable with and skilled in feelings/emotions.

Question 19

What kind of listener is a person that prefers info that’s organized/brief/error free?

Answer 19

Analytical listener.

Question 20

What kind of listener is someone who critically thinks through and evaluates info and considers the underlying message?

Answer 20

Critical listener.

Question 21

What is a task orientated listener?

Answer 21

Looks to achieve specific outcome.

Question 22

What are some listening barriers?

Answer 22

Think of what we want to say next than actually listening, self absorbed, criticize speaker, info overload.

Question 23

What is the listening strategies?

Answer 23

Stop (focus), look (pay attention to non-verbal messengers), listen (listen for essence of speakers thoughts).

Question 24

How do we listen?

Answer 24

Determine goal, transform barriers into goals, mentally summarize message, mentally weave summaries into major ideas, and practice.

Question 25

What is empathetic listening?

Answer 25

Emphasize what person is feeling.

Question 26

How should responding be?

Answer 26

Well timed, useful info, describe rather than judge.

Question 27

How do we check our perceptions?

Answer 27

Observe non verbal behavior, form mental impression of what you think they mean, and ask if your perception is right.

Question 28

What is the listening sequence?

Answer 28

Attending behaviours, open/close end questions, encouraging, paraphrase, reflect feelings, and summarize.