Lab #4 Communication in acute care

Question 1

What is the leading cause of sentinel events in health care

Answer 1

Communication failure

Question 2

what percentage of med errors are caused by mistakes in interpersonal communication

Answer 2

communication errors contribute to 60% of med errors

Question 3

What are the 5 levels of communication

Answer 3

Intrapersonal
Interpersonal
Transpersonal
Small group
Public

Question 3

what is the only document that is not a legal document and is not permanent

Answer 3

The Kardex

Question 4

What are the 7 crucial conversations of health care

Answer 4

Broken rules
Mistakes
Lack of support
Incompetence
Poor teamwork
Disrespect
Micromanagement

Question 5

what does IDRAW stand for

Answer 5

Identify patient and MRP
DIagnosis
Recent changes
Anticipate changes
What to watch for

Question 6

What does SBAR stand for

Answer 6

Situation
Background
Assessment
Recommendation

Question 7

When would you use an IDRAW

Answer 7

change in level of care
temporary transfer of care
change of shift report
during discharge

Question 8

When would you use an SBAR

Answer 8

when you have something urgent that you need to communicate

Question 9

what are the 6 steps to taking an order over the phone

Answer 9

-Obtain the name of the person that is calling you
-Immediately transcribe what they have told you into the permanent record
-Ask the prescriber to state the indication
-Clarify any part of the order that is unclear
-Read the complete order back to the prescriber
-Request confirmation from the prescriber that the read back matches the intended order