Communication- (chapter 3)

Question 1

The dynamic process of communication occurs when what 6 elements interact? RSMCRF

Answer 1

Referent, Sender, Message, Channel, Receiver, Feedback

Question 2

Dynamic process of communication: the initiating event or thought that leads one person to interact with another.

Answer 2

Referent

Question 3

Dynamic process of communication: individuals or groups that encode messages by translating their thoughts and feelings into communication.

Answer 3

Sender

Question 4

Dynamic process of communication: the content transmitted during communication can be written, nonverbal, or spoken.

Answer 4

Message

Question 5

Dynamic process of communication: messages can be conveyed through these. Any of the five senses can be used.

Answer 5

Channel

Question 6

Dynamic process of communication: actively listens, observes, and engages in conversation to decode what is being communicated.

Answer 6

Receiver

Question 7

Dynamic process of communication: what the receiver provides to the sender to make sure message is being understood.

Answer 7

Feedback

Question 8

What are the two basic forms of communication?

Answer 8

Verbal communication and nonverbal communication.

Question 9

The study of the spatial requirements of humans and animals. Four distances include intimate, personal, social, and public.

Answer 9

Proxemics

Question 10

Spoken words that can be emphasized through tone, volume, rhythm, and rate of speech.

Answer 10

Voice inflection

Question 11

What are the four different types of professional communication that nurses engage in?

Answer 11

Intrapersonal, interpersonal, small group, and public communication.

Question 12

When a patient is experiencing pain and anxiety, the nurse should try to _____________

Answer 12

Use short questions and specific instructions.

Question 13

When interviewing and assessing the patient, the nurse must provide what 2 things? And minimize what?

Answer 13

Privacy and confidentiality ; distractions

Question 14

Therapeutic communication is shown through what three techniques?

Answer 14

Active listening, open posture, and reflection.

Question 15

This acronym is used to remember various aspects of active listening. What does it stand for?

Answer 15

SOLER
Sit
Open stance/posture
Lean toward speaker
Eye contact
Relax

Question 16

Name the verbal technique that goes with the phrase. “I’ll stay with you until your family member arrives.”

Answer 16

Offering self

Question 17

Name the verbal technique that goes with the phrase: “You seem frustrated.”

Answer 17

Sharing observations

Question 18

Name the verbal technique that goes with the phrase: “Tell me more about your general health status.”

Answer 18

Using open-ended questions or comments.

Question 19

Name the verbal technique that goes with the phrase: “ You seem excited about going home today.”

Answer 19

Reflecting feelings or emotions

Question 20

Defense mechanism: using personal strengths or abilities to overcome feelings of inadequacy.

Answer 20

Compensation

Question 21

Defense mechanism: refusing to admit the reality of a situation.

Answer 21

Denial

Question 22

Defense mechanism: transferring emotional energy away from an actual source.

Answer 22

Displacement

Question 23

Defense mechanism: taking on certain characteristics of another person’s personality.

Answer 23

Introjection

Question 24

Defense mechanism: attributing undesirable feelings to another person.

Answer 24

Projection

Question 25

Defense mechanism: denying true motives of an action by identifying a more socially acceptable explanation.

Answer 25

Rationalization

Question 26

Defense mechanism: reverting to behaviors consistent with earlier stages of development.

Answer 26

Regression

Question 27

Defense mechanism: storing painful or hostile feelings in the unconscious, causing them to be temporarily forgotten.

Answer 27

Repression

Question 28

Defense mechanism: Rechanneling unacceptable impulses into socially acceptable activities.

Answer 28

Sublimation

Question 29

Defense mechanism: choosing not to think consciously about unpleasant feelings.

Answer 29

Suppression

Question 30

What are 5 essential components of professional nursing communication? RACDA

Answer 30

Respect, Assertiveness, Collaboration, Delegation, Advocacy