Communication

Question 1

Communication Purposes

Answer 1

Persuasion, Evaluation
Information
Motivation
Problem Solving

Question 2

Interpersonal Communication

Answer 2

Involves at least two people in a meaning exchange

Question 3

Intrapersonal Communication

Answer 3

The communication we have with ourselves

Question 4

Whats an important part of interpersonal communication?

Answer 4

Involves the use of nonverbal cues

Question 4

Physical Appearance

Answer 4

Our first impression of a person often comes from physical appearance

Question 5

Posture

Answer 5

How we carry ourselves sends a message to others

Question 6

Gestures

Answer 6

Often convey messages - whether or not we want them to

(Be mindful of cultural differences) may have a different meaning in other places in the world.

Question 7

Body Position

Answer 7

The personal space between you and others and the position of your body with respect to others.

Question 8

Touching

Answer 8

Can be used to calm someone, express affection, or demonstration other feelings. MUST BE APPROPRIATE, to avoid misinterpretation

Question 9

Facial Expression

Answer 9

Your face is the most expressive part of your body - can be hard to control facial expressions at time.

EYE CONTACT is especially important in communication

Question 10

Voice Characteristics

Answer 10

“its not what you say, but how you say it”

Question 11

What are some guidelines for sending messages?

Answer 11

Be direct
Own your message
Be complete and specific
Be clear and concise

Question 12

What are the 6 C’s of communication

Answer 12

Clear
Concise
Courteous
Correct
Complete
Constructive

Question 13

How do you receive messages effectively?

Answer 13

Actively Listening
Supportive Listening
Aware Listening
Empathy and caring

Question 14

Active Listening

Answer 14

Ask questions, paraphrase, attend to main and supporting ideas, acknowledge and respond, give appropriate feedback, and pay attention to the speakers total communication

Question 15

Supportive Listening

Answer 15

Communicate that you are WITH the speaker and value their messages

Question 16

Aware Listening

Answer 16

Realize that people react individually or differently to the way you communicate

Question 17

What are some the 2 breakdowns in communication?

Answer 17

Sender Failures
Receiver Failures

Question 18

Sender Failures

Answer 18

When the sender transmits a message poorly

Question 19

Receiver Failures

Answer 19

When the receiver fails to listen/misinterprets the message

Question 20

What are some tips on how coaches can communicate plans to athletes?

Answer 20

Use multiples sensory nodes
Use redundancy
Use an enduring representation
Explain why

Question 21

What are some tips for coaches to increase teams listening skills?

Answer 21

Enhance team members listening skills
- Encourage Question
- Check that plans are received

Question 22

What is the HEAR principal?

Answer 22

H : Head up
E : Eyes front
A : Attend fully
D: Remain silent

Question 23

What is the sandwich approach for constructive criticism?

Answer 23

1. A positive statement
2. A future-oriented instruction (THE KEY ASPECT OF THE SANDWICH)
3. A compliment

Question 24

What is the main purpose of the sandwich approach?

Answer 24

A positive statement gets the person to pay attention. The you give them the instructional feedback they can work on the next time.
Finally finishing off with a compliment to end on a positive note, to build trust and they are most likely to remember the instruction.