1.4.4

Question 1

What is motivation?

Answer 1

Desire and willingness to achieve a specific goal.

Question 2

What is Intrinsic motivation?

Answer 2

From a persons value or beliefs.

Question 3

What is extrinsic motivation?

Answer 3

Coming from external factors like rewards.

Question 4

What is the impact on productivity with motivation?

Answer 4

Motivated employees are more productive and efficient, as they engage more in work.

Question 5

What are 2 impacts of better productivity?

Answer 5

Generate higher output and quality

More profit

Question 6

What are 3 benefits from better motivation?

Answer 6

Lower labour turnover
Less absenteeism
Better customer service

Question 7

Why does less labour turnover benefit an organisation?

Answer 7

More money saved on recruitment process and training.

Question 8

What are 4 motivation theories?

Answer 8

Taylor
Maslow
Mayo
Herzberg

Question 9

What are 5 financial incentives?

Answer 9

Profit sharing
Piecework
Commission
Bonuses
Performance related pay

Question 10

What is piecework?

Answer 10

Employees are paid accordingly to the number of units produced.

Question 11

What is commission?

Answer 11

Percentage of sales revenue paid to workers who sell products or services.

Question 12

What is a bonous?

Answer 12

Additional payment given if a specific target has been met.

Question 13

What is profit sharing?

Answer 13

Proportion of companies profits distributed among staff, encouraging work.

Question 14

What is performance related pay?

Answer 14

Staff are paid based on performance.

Question 15

What was Taylors motivational theory?

Answer 15

Breaking down complex tasks and funding efficient methods to complete them. Then pay on how much produced.

Question 16

What are the steps to use Taylors method?

Answer 16

Analyse work processes
Break down into simple tasks
Train workers to achieve the most efficient methods
pay based on performance

Question 17

3 advantages of Taylors approach?

Answer 17

Increased efficiency
Specialization of labour
Improved training

Question 18

How do output targets work?

Answer 18

If you need to meet an output target then you will receive additional pay/

Question 19

What is a benefit with improved productivity?

Answer 19

Needs less labour, causing cost to fall

Question 20

What is a negative of output targets?

Answer 20

If they are unrealistic then they will demotivate workers.

Question 21

3 disadvantages of Taylor?

Answer 21

Workers may get bored
Reduced workers creativity
This will not work with high skilled jobs

Question 22

What did Mayo believe?

Answer 22

You must focus on the importance of social factors in the workplace.

Question 23

What are the 3 social factors.

Answer 23

Job satisfaction
Communication
Motivation

Question 24

How do organisations use Mayo’s theories? 3 ways

Answer 24

Team building activities
Employee development is encouraged
Providing recognition

Question 25

Overall what does Mayo's theory achieve?

Answer 25

Improves how valued employees feel.

Question 26

3 advantages of Mayo's Theory?

Answer 26

Improved job satisfaction Improved productivity, as they feel more valued Stronger teams, due to better communication and less conflicts

Question 27

3 disadvantages of Mayo theory?

Answer 27

Lack of control, workers have more Time consuming to build relationships Potential for conflict

Question 28

What is Maslow's theory of motivation?

Answer 28

Not every employee is motivated by the same things and there are 5 tiers to meet full potential.

Question 29

What are the 5 tiers of Maslow's triangle?

Answer 29

Self actualization Esteem Social needs Safety Psychological

Question 30

What are physiological needs?

Answer 30

Necessities which are needed by employee, in form of pay. (rent)

Question 31

What are the safety needs in Maslow's triangle?

Answer 31

Businesses provide job security and health & safety.

Question 32

What are social needs within Maslow's triangle?

Answer 32

Team working and community within workplace.

Question 33

What are Esteem needs?

Answer 33

Recognition for employees performance to give them a scene of accomplishment.

Question 34

Expand on self actualization?

Answer 34

Offering opportunities that allow employees to reach their full potential.

Question 35

3 advantages of Maslow's hierarchy?

Answer 35

Higher employee satisfaction, meeting needs. Increased motivation, offering specific incentives that align with goals Improved employee performance, feel valued.

Question 36

2 disadvantages of Maslow's motivation

Answer 36

Expensive Time consuming

Question 37

What are hygiene factors?

Answer 37

Factors which do not motivate you, but if they are not met you will be demotivated.

Question 38

What are motivators?

Answer 38

Elements that lead to job satisfaction and motivation.

Question 39

What is Herzberg Two factors theory?

Answer 39

Improving the motivator factors, will increase job satisfaction Improving hygiene factors will decrease dissatisfaction.

Question 40

What are 4 hygiene factors?

Answer 40

Pay Working conditions Co-workers relations Supervisor Quality

Question 41

What are 4 motivator factors?

Answer 41

Achievement Recognition Responsibility Advancement

Question 42

What are 8 non- financial incentives of motivation?

Answer 42

Delegation Consultation Empowerment Flexible working Job enrichment Job rotation Job enlargement Team working

Question 43

What is delegation?

Answer 43

Transferring responsibility from manager to staff

Question 44

What is consultation?

Answer 44

Increased staff engagement that involves asking question

Question 45

What is empowerment?

Answer 45

Giving staff authority and resources to make decisions without obtaining managers approval first.

Question 46

What is team work?

Answer 46

Creating opportunities for staff to work collaboratively.

Question 47

What is flexible working?

Answer 47

Providing staff with an option to work remotely or adjust work hours.

Question 48

What is job enrichment?

Answer 48

Adding more meaningful and challenging tasks.

Question 49

What is job rotation?

Answer 49

Moving staff between different roles in business to get new challenges.

Question 50

What is job enlargement?

Answer 50

Expanding staff's job roles duties to include additional tasks and responsibilities.