1.4.4 Motivation in theory and practice Flashcards
(20 cards)
Bonus
A payment in addition to the basic wage for reaching targets or in recognition for service.
Commission
Percentage payment on a sale made to the salesperson.
Consultation
Listening to the views of employees before making key decisions that affect them.
Delegation
The passing of authority further down the managerial hierarchy.
Empowerment
Giving official authority to employees to make decisions and control their own work activities.
Hawthorne effect
The idea that workers are motivated by recognition given to them as a group.
Hygiene or maintenance factors (Herzberg’s)
Things at work that result in dissatisfaction.
Job enlargement
Giving an employee more work to do of a similar nature; ‘horizontally’ extending their work role.
Job enrichment
Giving employees greater responsibility and recognition by ‘vertically’ extending their work role.
Job rotation
The periodic changing of jobs or tasks.
Maslow’s hierarchy of needs
The order of people’s needs starting with basic human requirements.
Motivated
The desire to take action to achieve a goal.
Motivators (Herzberg’s)
Things at work that result
in satisfaction.
Payment by results
Payment methods that reward workers for the quantity and quality of work they produce.
Performance-related pay (PRP)
A payment system designed for non-manual workers where pay increases are given if performance targets are met.
Piece rates
A payment system where employees are paid an agreed rate for every item produced.
Profit sharing
Where workers are given a share of the profits, usually as part of their pay.
Scientific management
A theory that suggests there is a ‘best way’ to perform work tasks.
Self-actualisation
A level in Maslow’s hierarchy where people realise their full potential.
Teamworking
Organising people into working groups that have a common aim.
