Rooms Division Department Flashcards

1
Q

They are responsible for the effective & efficient leaders and operations of all the rooms division department.

A

Rooms division manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Role of the rooms division manager

A
  • financial responsibility for rooms div dept.
  • employee satisfaction goals
  • guest services
  • guest relations
  • security
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

The hub or nerve center of the hotel
The first and last impression

A

Front office

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

3 primary activities of front office

A
  • check in
  • information
  • check out
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

An agreement by which lodging operators hold accommodations for guests who will be arriving at a later time

A

Reservation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Goals of RESERVATION

A

1.) provide assurance that suitable accommodations will be available to them at a specific price and a specific period.
2.) to ensure that the greatest # of rooms possible are occupied each day and that the rates charged for those rooms are the highest possible.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

2 types of reservations

A

1.) guaranteed
2.) non-guaranteed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Responsibilities:
1.) keep abreast all events in the hotel.
2.) maintain contact w/ other businesses in the area.
3.) keep updated with the city.
4.) arrange and book tours and special attractions.

A

Concierge

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Responsible for maintaining security alarms systems, implementing procedures aimed at protecting the guests’ stuff, employees, and the hotel itself.

A

Security or loss prevention

How well did you know this?
1
Not at all
2
3
4
5
Perfectly