Rooms Division Department

Question 1

They are responsible for the effective & efficient leaders and operations of all the rooms division department.

Answer 1

Rooms division manager

Question 2

Role of the rooms division manager

Answer 2

• financial responsibility for rooms div dept.
• employee satisfaction goals
• guest services
• guest relations
• security

Question 3

The hub or nerve center of the hotel
The first and last impression

Answer 3

Front office

Question 4

3 primary activities of front office

Answer 4

• check in
• information
• check out

Question 5

An agreement by which lodging operators hold accommodations for guests who will be arriving at a later time

Answer 5

Reservation

Question 6

Goals of RESERVATION

Answer 6

1.) provide assurance that suitable accommodations will be available to them at a specific price and a specific period.
2.) to ensure that the greatest # of rooms possible are occupied each day and that the rates charged for those rooms are the highest possible.

Question 7

2 types of reservations

Answer 7

1.) guaranteed
2.) non-guaranteed

Question 8

Responsibilities:
1.) keep abreast all events in the hotel.
2.) maintain contact w/ other businesses in the area.
3.) keep updated with the city.
4.) arrange and book tours and special attractions.

Answer 8

Concierge

Question 9

Responsible for maintaining security alarms systems, implementing procedures aimed at protecting the guests’ stuff, employees, and the hotel itself.

Answer 9

Security or loss prevention