LO5 Leadership / Teamwork

Question 1

2 reasons to change leadership style

Answer 1

1. Situation may arise that threatens project objectives.
   More directive style, more demanding. Better compliance with governance requirements e.g. additional reporting.
   Risks reported, escalated and better controlled.
2. New team members join the product.
   Supporting / coaching style - minimises disruption.
   Eventually able to delegate more.
   Focus on supporting / developing less experienced members, use experienced members to coach others - free up leadership time for strategy / wider team development.

Question 2

McGregor Model

Answer 2

X controls
Y enables

Question 3

Maslow (the mountain)

Answer 3

1, Physiological / basic
2. Safety
3. Social / belonging
4. Ego / esteem
5. Self realisation

Question 4

Herzberg (hygiene)

Answer 4

Motivators (achievement, recognition, responsibility, advancement, work content)
Demotivators (company policy, administration, salary, supervision, working conditions)

Question 5

3 ways leadership impacts team performance

Answer 5

1. McGregor’s Y style empowers
   Team members involved in decision making, increased confidence. Ownership and buy-in. Increased commitment, productivity and morale.
2. McGregor’s Y style is positive
   Positive feedback and reward. Different motivators for different people. Fulfilment = less likely to leave - reduces churn, loss of knowledge and negative impact.
3. McGregor’s X style can over control
   Autocratic / overly demanding - miss signs team are struggling. Burn out / stress. Impact on morale.

Question 6

2 characteristics of effective team.

Answer 6

1. Effective teams take more risk
   Group accountability for decisions. Reduced blame culture.
2. Team members support each other
   Notice when others need help. Utilise differences between team members.

Question 7

Tuckman’s Team Development

Answer 7

Forming
Storming
Norming
Performing
Adjourning

Question 8

Belbin Team Inventory

Answer 8

Action: Shaper, Implementer, Completer Finisher
People: Coordinator, Team Worker, Resource Investigator
Thought: Plant, Monitor Evaluator, Specialist

Question 9

3 factors that influence creation, development and leadership of teams

Answer 9

1. Character make-up (Belbin)
   Affects how teams work together - character types important when considering relationships. Introverts - e.g. completer finisher and specialist or extroverts - e.g. shapers. Direct and delegate accordingly. Sensible balance of different types.
2. The way the team is formed (Tuckman - forming)
   Leader needs to understand how to turn a group of individuals into an effective team. E.g. kick off meeting. Clear roles and responsibilities - remove ambiguity. Help individuals bond - reduce conflict in ‘Storming’ phase.
3. The way conflict is managed (Tuckman)
   Storming - cliques / factions / power struggles. Effective leadership - avoid distractions due to relationships / emotional issues. Team can regress. Manage hygiene factors to ensure team stay on track and take action where required.

Question 10

2 factors which impact leadership of virtual teams

Answer 10

1. Relationships between team members
2. Communication factors

Question 11

3 impacts leaders may have on motivation

Answer 11

1. Leaders need to understand and satisfy needs of team (Maslow)
2. Good leader will address hygiene factors (Herzberg)
3. Using a positive style (McGregor)