Week 1 Flashcards

1
Q

what are some tips for successful communication?

A

use open-ended questions
be flexible
dont multitask
dont preach or give advice
listen
be brief
avoid being repetitive
dont equate your experience to theirs
use silence

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2
Q

interviewing

A

basic process of gathering data and providing information.

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3
Q

coaching

A

similar to interviewing, objectives are to help identify personal strengths to enhance positive outcomes.

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4
Q

counselling

A

intense and personal. counsellor listens to understand and aids to develop strategies to support change and growth.

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5
Q

psychotherapy

A

focused on deep-seated or ingrained issues client face, usually requires more time.

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6
Q

issue

A

removes the pathology from the person and can be empowering.

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7
Q

challenge

A

can indicate a call for strength and opportunity for change.

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8
Q

intentionality

A

speaks to the importance of being in the moment and responding flexibly to the everchanging situation and needs of clients.
- must be based on solid knowledge.

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9
Q

cultural intentionality

A

acting with a sense of capability and flexibly choosing on action from a range of alternatives.
-need to be aware of diversity and difference.

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10
Q

resilience

A

a person’s ability to recover from life’s challenges.
-main goal is to teach self-care and self-healing.
- Counsellors support resilience by:
-Helping increase a client’s competency and self-respect.
-Helping clients adapt and learn from adversity and tragedy.
-Pointing out when clients are demonstrating resilience.

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11
Q

self-actualization

A

counsellors aid clients to realize that they DO have the ability to overcome challenges.

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12
Q

emotional regulation

A

ability to control troublesome emotions and impulses.

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13
Q
A
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