Week 1 Flashcards
what are some tips for successful communication?
use open-ended questions
be flexible
dont multitask
dont preach or give advice
listen
be brief
avoid being repetitive
dont equate your experience to theirs
use silence
interviewing
basic process of gathering data and providing information.
coaching
similar to interviewing, objectives are to help identify personal strengths to enhance positive outcomes.
counselling
intense and personal. counsellor listens to understand and aids to develop strategies to support change and growth.
psychotherapy
focused on deep-seated or ingrained issues client face, usually requires more time.
issue
removes the pathology from the person and can be empowering.
challenge
can indicate a call for strength and opportunity for change.
intentionality
speaks to the importance of being in the moment and responding flexibly to the everchanging situation and needs of clients.
- must be based on solid knowledge.
cultural intentionality
acting with a sense of capability and flexibly choosing on action from a range of alternatives.
-need to be aware of diversity and difference.
resilience
a person’s ability to recover from life’s challenges.
-main goal is to teach self-care and self-healing.
- Counsellors support resilience by:
-Helping increase a client’s competency and self-respect.
-Helping clients adapt and learn from adversity and tragedy.
-Pointing out when clients are demonstrating resilience.
self-actualization
counsellors aid clients to realize that they DO have the ability to overcome challenges.
emotional regulation
ability to control troublesome emotions and impulses.