Week 1

Question 1

what are some tips for successful communication?

Answer 1

use open-ended questions
be flexible
dont multitask
dont preach or give advice
listen
be brief
avoid being repetitive
dont equate your experience to theirs
use silence

Question 2

interviewing

Answer 2

basic process of gathering data and providing information.

Question 3

coaching

Answer 3

similar to interviewing, objectives are to help identify personal strengths to enhance positive outcomes.

Question 4

counselling

Answer 4

intense and personal. counsellor listens to understand and aids to develop strategies to support change and growth.

Question 5

psychotherapy

Answer 5

focused on deep-seated or ingrained issues client face, usually requires more time.

Question 6

issue

Answer 6

removes the pathology from the person and can be empowering.

Question 7

challenge

Answer 7

can indicate a call for strength and opportunity for change.

Question 8

intentionality

Answer 8

speaks to the importance of being in the moment and responding flexibly to the everchanging situation and needs of clients.
- must be based on solid knowledge.

Question 9

cultural intentionality

Answer 9

acting with a sense of capability and flexibly choosing on action from a range of alternatives.
-need to be aware of diversity and difference.

Question 10

resilience

Answer 10

a person’s ability to recover from life’s challenges.
-main goal is to teach self-care and self-healing.
- Counsellors support resilience by:
-Helping increase a client’s competency and self-respect.
-Helping clients adapt and learn from adversity and tragedy.
-Pointing out when clients are demonstrating resilience.

Question 11

self-actualization

Answer 11

counsellors aid clients to realize that they DO have the ability to overcome challenges.

Question 12

emotional regulation

Answer 12

ability to control troublesome emotions and impulses.