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EHL AP > Fine Dining Restaurant > Flashcards

Fine Dining Restaurant Flashcards

1
Q

How much revenue goes to food costs?

A

35%

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2
Q

How much revenue goes to salery?

A

35%

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3
Q

What is the wine cellar called?

A

Sleeping capital

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4
Q

What does RAP stand for?

A

Read the guests
Adapt attitude
Personalize service

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5
Q

How much goes to tableware, brands, trends and breakages?

A

15-20%

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6
Q

What are the key skills for an efficient salesperson?

A

1) Be prepared
2) Be consistent
3) To be sensitive to attitudes and states of mind.
4) Internal communication “KroKo”

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7
Q

How much of revenue should come from wines?

A

30%

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8
Q

Who discovered flaming?

A

Henri Charpentier.

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9
Q

When and where was flaming discovered?

A

In Monte Carlo in 1895.

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10
Q

2 positive points of flaming?

A

1) Selling «snowball» effect
2) Particularly attractive at dinner

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11
Q

3 negative points of flaming?

A

1) Time-consuming
2) Space in the dining room
3) Risks of contradictory smell

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12
Q

What’s the usual split of wine in a fine dining restaurant?

A
  • 50% red wine
  • 30% white wine
  • 10% sparkeling wine
  • 5% sweet wine
  • 5% rose
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13
Q

What is consignment in terms of wine

A

Paying for the wine after selling it.

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14
Q

What is Winemaker allocations?

A

The winemaker decides which places gets their wine

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15
Q

Where brand are the wine glasses from?

A

Riedel

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16
Q

What brands are the glassware?

A

Spiegelau and Luigi Bormioliluigi

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17
Q

Where are the Chinaware from?

A

Bernardaud

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18
Q

Where are the steak knives and forks from?

A

Sknife

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19
Q

Where is the silverware from?

A

Christofle

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20
Q

What does R.A.P. stand for?

A

1) Read the guests
2) Adapt your attitude
3) Personalize your service

21
Q

Where does the PDO production take place?

A

Entire production process must take place in the specific region.

22
Q

Where does the PGI production take place?

A

One of the steps of the production process must take place in the specific region

23
Q

What are farmhouse cheese

A

The cheese maker or farmer uses only raw milk from his own herd.

24
Q

What are alp cheese?

A

Produced only in the summer - with milk from animals that graze in Alpine. Only when both the milk production and cheese making take place in the mountains

25
Q

What wine goes best with ripe cheeses?

A

medium to full-bodied red wines

26
Q

Sparkling wines and light white wines temperature?

A

6 to 8

27
Q

Premium champagne, medium- and full-bodied white wines temperature?

A

10 to 13 degrees

28
Q

Light and medium-bodied red wines temperature?

A

14 to 16 degrees

29
Q

full-bodied red wines temperature?

A

16 to 18

30
Q

At what temperature does the wine start to taste burnt?

A

22

31
Q

What is the instrument called to serve premium wine by the glass?

A

Coravin

32
Q

For what wines is a large bowl-shaped carafe used?

A

young and strong wines.

33
Q

For what wines is a small bowl-shaped carafe used?

A

Old and delicate wines.

34
Q

What wine glasses are used for complex wines?

A

Glasses with bigger bowls.

35
Q

What’s special about glasses with bigger bowls?

A

More oxygen will get into the wine, and aromas will develop further.

36
Q

What wine glasses are used for white wine and easy drinking wines?

A

Glasses with smaller bowls.

37
Q

What’s special about glasses with smaller bowls?

A

They maintain the temperature of the wine for longer.

38
Q

what’s special about Champagne flutes/tulip-shaped glasses

A

Keeps the temperature cold and keeps the bobbles.

39
Q

What are the three main breakfast types in the hospitality industry?

A
  • English breakfast
  • Continental breakfast
  • Buffet breakfast
40
Q

What does a continental breakfast consist off?

A

Hot croissants, brioche or bread, butter, jams, and coffee or tea.

41
Q

What does an English breakfast consist off?

A

fried eggs, sausage, bacon, tomatoes, mushrooms, and fried bread. It is accompanied by tea or coffee and buttered toast

42
Q

What are the 5 values of BDS restaurant?

A
  • Reliability
  • Synergy
  • Empathy
  • Positive stress
  • Pride
43
Q

What’s the min. amount of lead in crystal glasses?

A

24%

44
Q

How is gross profit expressed?

A

sales - F&B costs.

45
Q

How is net income expressed?

A

Gross profit - salary & other costs.

46
Q

How is the final income expressed?

A

Net benefit / profit.

47
Q

How much is the finale income?

A

3% before taxes.

48
Q

What does USP stand for?

A

Unique selling product.

EHL AP (17 decks)

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