1.1 ServiceNow Class Resources

Question 1

ServiceNow Platform

Answer 1

The applications live on servers out in the cloud (in datacenters) and the users of the applications will access the application and the data, by pulling it from the server to their device (client). The device could be a computer, a tablet, a cell phone, etc.

Question 2

Database

Answer 2

The data and the applications are stored in a Database. The database consists of tables that contain data like user records, or task records. Everything in ServiceNow is a record in a table.

Question 3

Tables

Answer 3

Tables are shared by many applications (user table, group tables). Some of the tables are specific to a certain application. For example, Incidents are a type of work (or task) that is specific to the ITSM application. HR Cases are types of work (or tasks) that are specific to the HR Service Management application. Everything in the green box is part of ServiceNow’s Platform and it is called an Application Platform as a Service (aPaas).

Question 4

Request

Answer 4

Users will request information from the application(s) on the server and the server will respond with the data found - this could be the request to insert a new record, obtain a list of records, a single record, run a report, view a dashboard, etc.

Question 5

Ways to interact within the platform (v rámci)

Answer 5

Workspace
List
Form
Dashboard
Knowledge Base
Service Catalog

Question 6

PDI

Answer 6

personal developer instance