Inspired Sale - Inspection Video & Measuring Flashcards
How do you determine the BIG message in the inspection video?
a) The BIG message is what will cost the most to fix
b) The BIG message is a safety concern with the floor
c) The BIG message is what I determine it to be. After all, I am the expert
d) The BIG message is what was most important to the customer
d) The BIG message is what was most important to the customer
When filming the inspection video
a) Talk to the customer – “Mr. Smith, you said that you were most concerned…”
b) Talk about the customer – “I am with Mr. Smith. He told me…”
a) Talk to the customer – “Mr. Smith, you said that you were most concerned…”
It is mandatory to do an inspection video on every appointment
a) Yes. The powerful people at Floor Coverings International, heads of state, and paramilitary organizations will come after me if I do not do it.
b) No. The inspection video is a sales tactic to help you build credibility, drive urgency, and increase the odds of a one call close. It is a good idea, but not mandatory.
b) No. The inspection video is a sales tactic to help you build credibility, drive urgency, and increase the odds of a one call close. It is a good idea, but not mandatory.
How long should the inspection video be?
a) 45 to 90 seconds
b) 10 seconds or less
c) As long as it takes to wander the whole house
a) 45 to 90 seconds
True or False: The inspection video needs to show the whole space that is being measured
False, it just needs to show the small & big issue areas
The goal of measuring a house is to:
a) Determine the square footage needed to complete the flooring project
b) Recreate blueprints so my installer could rebuild the house if needed
c) Estimate the square footage of a home within plus or minus 2 sq ft.
a) Determine the square footage needed to complete the flooring project
What is the typical price gap that you would like to see between each of your options?
a) 5-10% gap
b) 20-25% gap
c) 50-60% gap
b) 20-25% gap
Which of the following could be a reasonable strategy for developing options (pick all that apply)
a)
Option 1 – Hardwood with and Area Rug
Option 2 – Hardwood without the area rug
Option 3 – Laminate, no area rug, and the customer will move their own furniture.
b)
Option 1 – Hardwood
Option 2 – LVP
Option 3 – Laminate
c)
Option 1 – Whole House
Option 2 – Just the second story
Option 3 – Only the master bedroom
d)
Option 1 – PG3
Option 2 – PG2
Option 3 – PG1
ALL!
a)
Option 1 – Hardwood with and Area Rug
Option 2 – Hardwood without the area rug
Option 3 – Laminate, no area rug, and the customer will move their own furniture.
b)
Option 1 – Hardwood
Option 2 – LVP
Option 3 – Laminate
c)
Option 1 – Whole House
Option 2 – Just the second story
Option 3 – Only the master bedroom
d)
Option 1 – PG3
Option 2 – PG2
Option 3 – PG1
How many sample boards would you normally select for the customer for your Option 1
a) 1-2 boards
b) 3-4 boards
c) 5-6 boards
d) Take the customer to the van and let them choose from there.
b) 3-4 boards
How many sample boards would you normally select for the customer for your Option 2
a) 1-2 boards
b) 2-3 boards
c) 3-4 boards
d) 5-6 boards
b) 2-3 boards
How many sample boards would you normally select for the customer for your Option 3
a) 1-2 boards
b) 3-4 boards
c) 5-6 boards
d) If I am on option 3, I have already wasted too much time in this house. Just pick something so I can go home.
a) 1-2 boards
