chapter 1 flashcards
1
Q
what is Human Resources Management?
A
the management of people in organizations to drive successful organizational performance and achievement of the organization’s strategic goals
2
Q
what is Human Capital?
A
the knowledge, education, training, skills, and expertise of a firm’s workforce
3
Q
what is a balanced scorecard ?
A
a measurement system that translates an organization’s strategy into a comprehensive set of performance measures
4
Q
what are the 4 parts for a balanced scorecard?
A
- financial: how do we appear to shareholders?
- Internal: at what processes should we excel?
- Innovation: what should we learn to grow and prosper?
- Customer: how do our customers perceive us?
