no entry

Question 1

Ensures that a company is achieving what it set out to accomplish. It compares performance.

Answer 1

Evaluation and Control

Question 2

It is the end result of the activity. It is based on the organizational unit to be appraised and the objectives to be achieved.

Answer 2

Performance

Question 2

Emphasize resources, such as knowledge, skills, abilities, values, and motives of employees.

Answer 2

Input Control

Question 2

Combines financial measures that tell the results of actions already taken with operational measures on customer satisfaction, internal processes, and the corporation’s innovation and improvement activities-the drivers of future financial performance.

Answer 2

Balanced Scorecard

Question 2

Specify what is to be accomplished by focusing on the end result of the behaviors through the use of objectives and performance targets or milestones.

Answer 2

Output Control

Question 2

Specify how something is to be done through policies, rules, standard operating procedures, and orders from a superior

Answer 2

Behavior Control

Question 2

What are the traditional financial measures?

Answer 2

Return on Investment (ROI), Earnings Per Share (EPS), Return on Equity (ROE)

Question 2

Recently developed accounting method for allocating indirect and fixed costs to individual products or product lines based on the value- added activities going into that product.

Answer 2

Activity Based Costing

Question 2

A corporatewide, integrated process for managing uncertainties that could negatively or positively influence the achievement of the corporation’s objectives.

Answer 2

Enterprise Risk Management

Question 2

Defined as the present value of the anticipated future stream of cash flows from the business plus the value of the company if liquidated.

Answer 2

Shareholder Value

Question 3

Which of the following areas the management develops goals and objectives?

Answer 3

Financial, Customer, Internal Business Perspective, Innovation and Learning

Question 3

Measures that are essential for achieving a desired strategic option.

Answer 3

Key Performance Measures

Question 3

During strategy formulation
and implementation, top management approves a series of programs and supports from its business units.

Answer 3

Operating Budget

Question 3

This is typically done monthly. In addition, top management will probably require summarizing data
on such key factors as the number of new customer contracts, the volume of received orders, and productivity figures.

Answer 3

Periodic Statistical Report

Question 4

Resources are measured in dollars, without consideration for service or product costs. Thus, budgets will have been prepared for engineered expenses (costs that can be calculated) and for discretionary expenses (costs that can be only estimated). It is typically established whenever an organizational unit has control over both its resources and its products or services.

Answer 4

Expense Center

Question 4

Primarily used in manufacturing facilities. Computed for each operation based on historical data. The result is the expected cost of production, which is then compared to the actual cost of production.

Answer 4

Standard Cost Center

Question 4

It can be thought of as “the pattern of planned human resource deployments and activities intended to enable an organization to achieve its goals.”

Answer 4

Strategic Human Resource Management

Question 5

Which of the following are the Components of Strategic Management?

Answer 5

Environmental Scanning, Strategy Formulation, Strategy Implementation, Evaluation
and Control

Question 6

It allows for consideration of human resource issues during the strategy formulation process

Answer 6

Two-Way Linkage

Question 7

It is based on continuing rather than sequential interaction.

Answer 7

Integrative Linkage

Question 8

Levels of integration focused on day-to- day activities.

Answer 8

Administrative Linkage

Question 9

ToF: The role of the HRM function in strategic management is to ensure that the company has the proper number of employees with the levels and types of skills required by the strategic plan

Answer 9

True

Question 10

ToF: For a company to have a good strategy foundation, certain tasks must be accomplished in pursuit of the company’s goals, individuals must possess certain skills to perform those tasks, and these individuals must be motivated to perform their skills effectively

Answer 10

True

Question 11

ToF: According to Michael Porter of Harvard, competitive advantage stems from a company’s being able to create value in its production process. Value can be created in one of two ways. First, value can be created by reducing costs. Second, value can be created by differentiating a product or service in such a way that it allows the company to charge a premium price relative to its competitors.

Answer 11

True

Question 12

A strategy focusing on increasing market share, reducing costs, or creating and maintaining a market niche for products and services.

Answer 12

Concentration Strategy

Question 13

Focus on new market and product development, innovation, innovation, and joint ventures

Answer 13

Internal Growth Strategy

Question 14

The planned elimination of large numbers of personnel, designed to enhance organizational effectiveness

Answer 14

Downsizing

Question 15

It consists of the strategies that evolve from the grassroots of the organization and can be thought of as what organizations do, as opposed to what they intend to do

Answer 15

Emergent Strategies

Question 16

A process of analyzing tasks necessary for the production of a product or service, before assigning tasks to a particular job category or person. After thoroughly understanding the workflow design, we can make decisions regarding how to initially bundle various tasks into discrete jobs that can be executed by a single
person.

Answer 16

Work-Flow Design

Question 17

Refers to the relatively stable and formal network of vertical and horizontal interconnections among jobs that constitute the organization. After understanding how job relates to different levels and functional areas, we can make informed decisions on how to design or improve jobs to benefit the entire organization

Answer 17

Organizational Structure

Question 18

The activities that members of a work unit engage in to produce a given output. The process consists of operating procedures and these procedures include all the tasks that must be performed in the production of the output.

Answer 18

Work Processes

Question 19

The processes that emphasize manufacturing goods with a minimum amount of time, materials, money, and people to leverage technology and flexible, well-trained, and skilled personnel to produce more custom products for less

Answer 19

Lean Production

Question 20

Use large groups of low-skilled employees to churn out long runs of identical mass products stored in inventories for later sale

Answer 20

Batch Work Methods

Question 21

A systematic investigation of tasks, duties, and responsibilities of a job and the necessary knowledge, skills, and abilities of the person who needs to perform the job adequately. Organizations need to understand and match job requirements and people to achieve high-quality performance.

Answer 21

Job Analysis

Question 22

An effort where job responsibilities and tasks are reviewed, and possibly re- allocated among staff, to improve output. Redesigning jobs can lead to improvements in both productivity and job satisfaction.

Answer 22

Job Redesign

Question 23

Identifies the most qualified applicants for employment. It is necessary to determine the task that will be performed by the individual hired and the knowledge, skills, and abilities the individual must have to perform the job effectively.

Answer 23

Selection

Question 24

The process of increasing the knowledge and skills of an employee for doing a particular job. It involves the development of skills that are usually necessary to perform a specific job.

Answer 24

Training

Question 25

A regular review of an employee’s job performance and overall contribution to a company. Through job analysis, the organization can identify the behaviors and results that distinguish effective performance performance from ineffective

Answer 25

Performance Appraisal

Question 26

A systematic way of determining the value/worth of a job about other jobs in an organization. It tries to make a systematic comparison between jobs to assess their relative worth to establish a rational pay structure.

Answer 26

Job Evaluation

Question 27

ToF: Unstructured interviews follow a systematic approach where employees are interviewed accurately and consistently

Answer 27

False; Structured interviews follow a systematic approach where employees are interviewed accurately and consistently

Question 27

ToF: The questionnaire job analysis method requires employees, supervisors, and managers to fill out forms, namely questionnaires. It’s one of the most widely used job analysis methods because it’s inexpensive to create and easy to distribute to numerous individuals at a faster rate.

Answer 27

True

Question 28

Enables job analysts to observe employees in their daily routines. The information collected through observation is extremely useful and reliable since it’s via first-hand knowledge.

Answer 28

Observation Method

Question 29

Vertical expansion of a job by adding planning responsibilities and decision-making

Answer 29

Job Enrichment

Question 30

The consistency of a performance measure, the degree to which a performance measure is free from random error, refers to the measuring instrument rather than the characteristic itself.

Answer 30

Reliability

Question 30

ToF: The motivational approach to job design focuses on the job characteristics that affect the psychological meaning and motivational potential, and it views attitudinal variables as the most important outcomes of job design

Answer 30

True

Question 31

The degree to which the information provided by selection techniques enhances the effectiveness of selecting personnel in organizations

Answer 31

Utility

Question 32

ToF: The training design process refers to a systematic approach to designing training programs to be effective and produce learning

Answer 32

True

Question 33

ToF: Person analysis includes identifying the important tasks and knowledge, skills, and behaviors that need to be emphasized in training for employees to complete their tasks

Answer 33

False; Task analysis includes identifying the important tasks and knowledge, skills, and
behaviors that need to be emphasized in training for employees to complete their tasks

Question 34

The Strategic Management Journal was created.

Answer 34

1980

Question 34

An employee sent by his or her company to manage operations in a different country.

Answer 34

Expatriate

Question 35

Sun Tzu’s The Art of War provides a classic handbook on military strategy with numerous business applications, such as the idea that “win without fighting is best.” This type of approach was used by businesses.

Answer 35

530 CE

Question 36

Moses uses hierarchical delegation of authority during the exodus from Egypt Dividing a large set of people into smaller groups creates a command structure that enables strategies to be implemented.

Answer 36

1491 BC

Question 37

Machiavelli’s book The Prince offers clever recipes for success to government leaders. Some of the book’s suggestions are quite devious, and the word Machiavellian comes to refer to acts of deceit and manipulation.

Answer 37

1532

Question 38

The American Civil War ends. Historians consider the Confederacy to have had better generals, but the Union possessed greater resources. Sometimes good strategies simply cannot overcome a stronger adversary.

Answer 38

1865

Question 39

ToF: International strategy is a strategy through which the firm sells its goods or services outside its domestic market.

Answer 39

True

Question 40

ToF: By expanding the number of markets in which they compete, firms can enjoy of scale, particularly in economies of scale, manufacturing operations.

Answer 40

True

Question 41

ToF: A global strategy is an international strategy in which a firm’s home office determines the strategies that business units are to use in each country or region.

Answer 41

True

Question 42

ToF: Regionalization is a second second global environmental trend influencing a firm’s choice and use of international strategies.

Answer 42

True

Question 43

ToF: By Licensing is an entry mode in which an agreement is formed that allows a foreign company to purchase the right to manufacture and sell a firm’s products within a host country’s market or a set of host countries’ markets. The licensor is normally paid a royalty on each unit produced and sold.

Answer 43

True

Question 44

ToF: By International diversification strategy is a strategy through which a firm expands the sales of its goods or services across the borders of global regions and countries into a potentially large number of geographic locations or markets.

Answer 44

True