User Support and Universal Design Flashcards
It is the process of designing products that are accessible by all users in all circumstances, taking account of human diversity in disabilities, age and culture
Universal Design/User Support
What are the 7 universal design principles according to North Carolina State University (1990)
Equitable use
Flexibility in use
Simple and intuitive use
Perceptible information
Tolerance for error
Low physical effort
Size and space for approach and use
The design is useful and marketable to people with diverse abilities
Equitable use
The design accomodates a wide range of individual preferences and abilities
Flexibility in use
Use of the design is easy to understand, regardless of the user’s capabilities
Simple and intuitive use
The design communicates necessary information effectively to the user, regardless of user’s sensory abilities
Perceptible information
The design minimizes hazards and the adverse consequences of accidental or unintended actions
Tolerance for error
The design can be used efficiently and comfortably with minimum fatigue
Low physical effort
Appropriate size and space are provided for approach and use regardless of the user’s body size, posture, or mobility.
Size and space for approach and use
What are the four main types of assistance that users require:
- Quick Reference
- Task-Specific Help
- Full Explanation
- Tutorial
What are the styles or approaches to support?
- Command assistance
- Command prompts
- Context sensitive help
- Online tutorials
- Online documentation
- Wizards
- Assistants
The user requests help on a particular command and is presented with a help screen or manual
Command assistance
These provide help in the form of correct usage prompts when the user encounters an error
Command prompt
Used in menu-based systems to provide help on menu options
Context sensitive help
The user experiments with examples and demonstration of how to perform a task
Online tutorials
