Chapter 4-5

Question 1

Basic team building principles

Answer 1

-Strong Fundamentals
-Development of Team Spirit

Question 2

What percent of team issues are communication related?

Answer 2

80%

Question 3

Elements of communication in order (%)

Answer 3

1. Body language (55%)
2. Tone (38%)
3. Words/Verbal (7%)

Question 4

3 goals of communication

Answer 4

1. Persuade
2. Inform
3. Build Relationships

Question 5

The 5 non-verbal communication categories

Answer 5

1. Facial expressions/tone
2. Time utilization
3. Space
4. Body motion
5. Place (use of environment)
   Acronym: fuck the smelly bad people

Question 6

How do you deal with stress?

Answer 6

Focus on the process

Question 7

4 parts of emotional intelligence

Answer 7

-Perceiving emotions
-Understanding emotions
-Managing emotions
-Using emotions
Acronym: PUMU