3.4 Troubleshooting Mobile Devices Flashcards
1
Q
App issues
A
Restart the phone
Stop app and restart
Update app
Delete and reinstall
2
Q
App fails to update
A
Manual update
3
Q
Mobile OS fails to update
A
Check available storage
Connect to WiFi
Try different network connection
Reboot
4
Q
Battery life issues
A
Always searching for signal
Aging battery
Disable unnecessary feature
Check app battery usage
5
Q
Mobile random reboot
A
Check OS and apparently versions
Perform hardware check
Contact tech support
6
Q
Mobile connectivity issues
A
Move closer to access point
Check WiFi is on and key
Same fire Bluetooth
7
Q
Mobile NFC issues
A
Make sure it’s enabled
Reset the device
Remove and re add card
8
Q
Airdrop issues
A
Check settings
And uses Bluetooth and WiFi
9
Q
Mobile screen doesn’t rotate
A
Disable lock
Restart app
Restart device
Could be a sensor
