Module 1

Question 1

Organizational Cultural Assessment Model

Answer 1

A model that categorizes an organization as having one of four types of culture: Clan, Adhocracy, Market, or Hierarchy

Question 2

Clan Culture

Answer 2

Friendly place where people openly share like a family or group of friends might. They value loyalty, tradition, collaboration, commitment, teamwork, participation, and consensus. The leader has a tendency to be a mentor or team builder

Question 3

Adhocracy Culture

Answer 3

Style is entrepreneurial, flexible, and creative. People take risks and are innovative. Cutting edge, anticipates what is needed in the marketplace, and agile. The leader is entrepreneurial and a visionary

Question 4

Market Culture

Answer 4

Results-oriented, competitive, and driven. Members are goal-oriented and success is achieved by meeting targets and goals. Delivering results to customers and being productive is valued more than developing employees. This culture strives to win and leaders are demanding and drive their people hard to increase market share and profitability

Question 5

Hierarchy Culture

Answer 5

Emphasis on being formal, structured, and stable. Values rules, procedures, and policies. Individuals are encouraged to be reliable, dependable, and deliver results by following the structure of the group. Leaders are efficient, organized, and strive to run a smooth operation by following processes and procedures

Question 6

Culture Norms

Answer 6

A culture’s expectations of its members’ behavior in any given situation

Question 7

Bridges’ Transitional Model

Answer 7

A change process model with three stages: Ending, Losing, and Letting Go; The Neutral Zone; and New Beginning

Question 8

Ending, Losing, and Letting Go Stage (Bridges’ Transitional Model)

Answer 8

Develop a change management plan, communicate info, explain why it is important and the benefits of it.

Question 9

The Neutral Zone Stage (Bridges’ Transitional Model)

Answer 9

Develop short-term goals, procedures/policies, timelines. Employ small transition team. Offer feedback, boost morale, relieve staff pressure

Question 10

New Beginning Stage (Bridges’ Transitional Model)

Answer 10

Communicate post-change roles to staff. Align goals, share success stories, reward team members. Remain conscious of emotional state of staff

Question 11

First, Second, and Third Order Change Model

Answer 11

A change process model that explores different orders of change:
First (conformative)
Second (reformative)
Third (transformative)

Question 12

First Order Change (Conformative)

Answer 12

Doing things “better” as it relates to being more efficient and effective

Question 13

Second Order Change (Reformative)

Answer 13

About doing “better” things by examining and changing assumptions

Question 14

Third Order Change (Transformative)

Answer 14

Paradigm change. Involves a shift of the operative way of knowing and thinking

Question 15

Organizational Change

Answer 15

The act or fact of making an organization something different from what it is or from what it would be if left alone

Question 16

Organizational Behavior

Answer 16

The study of how people, individuals, and groups act in organizations and how organizations can be made more effective

Question 17

Change Curve Model

Answer 17

A change process model that explores how individuals manage personal change

Question 18

Stage 1 (Change Curve Model)

Answer 18

Immobilization (denial, shock, relief)

Question 19

Stage 2 (Change Curve Model)

Answer 19

Minimization depression (fear, anger, disruption, bargaining, resistance)

Question 20

Stage 3 (Change Curve Model)

Answer 20

Acceptance of reality, letting go, testing, search for meaning

Question 21

Stage 4 (Change Curve Model)

Answer 21

Internalization (integration)

Question 22

Organizational Culture

Answer 22

The basic tacit assumptions about how the world is and ought to be that a group of people share and that determines their perceptions, thoughts, feelings, and their overt behavior

Question 23

Change management

Answer 23

The process of managing change in an organization

Question 24

Cultural Web Model

Answer 24

An organizational culture model that reviews six cultural elements:
1. Stories
2. Rituals and routines
3. Symbols
4. Organizational structure
5. Control Systems
6. Power Structure

Question 25

Anthropological view of organizational change

Answer 25

Leaders can’t create culture, they are part of the culture

Question 26

Functionalist view of organizational culture

Answer 26

Leaders are the architects of cultural change