3.5 business systems

Question 1

what is a management information system?

Answer 1

Integrated system supports improved communication and improves decision making.

Question 2

what is customer relationship management?

Answer 2

Helps maintain all customer data in one place, allowing workers to be more productive and efficient when tracking customer history. Helps to manage the growing database and speeds up the growth process.

Question 3

what is sales order processing?

Answer 3

Quick service, efficient and reliable order process fewer mistakes. There could be security issues and sales could be lost if the system goes down, as people would shop elsewhere.

Question 4

what are standard operating procedures?

Answer 4

a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.

Question 5

what is a help desk?

Answer 5

Customers know where to go to get support, quality improvement – customer contact can be disseminated to relevant departments for review and consideration on how products can be improved. Staff must be trained to be efficient and supportive to customers, security issues – sensitive data is a target for cyber criminals