Methods of Communication Flashcards
What are the examples of methods of communication?
Reports
Letter
Meeting
Telephone Call
Social Media
Intranet and Instant Messaging
Confidentiality
What are reports used for?
They are used to communicate information to individuals, or groups of people on a specific subject.
What is the structure of a report?
Title Page
Summary
Introduction
Findings
Conclusions
Recommendations
Appendices
What is meant by Title Page?
(Reports)
What the report is about, the date of preparation, who it is for and who wrote it.
What is meant by Summary?
(Reports)
A brief summary of what the report covers and the conclusions and recommendations it makes.
What is meant by Introduction?
(Reports)
Who requested the report, why and when it was completed.
What is meant by Findings?
(Reports)
The main body of the report, including all information presented in a clear and logical way.
What is meant by Conclusions?
(Reports)
This will be based on the findings in report and should be justified by logical reasoning.
What is meant by Recommendations?
(Reports)
These are the actions that the writer(s) of the report recommends should be taken based on conclusions.
What is meant by Appendices?
(Reports)
Figures, including spreadsheets and tables, will be attached as an appendix to the report.
What are reports primarily used for?
To communicate with internal and external stateholders.
What is an example of a report for an external stateholder?
A corporate social responsibility report that will be used by the general public.
What style are letters sent by the business presented in?
The organisation’s ‘house style.’
What style is the appearance and format of each letter?
Uniform Style
What style are the elements i.e. paragraphs, headings of a letter presented in?
A Uniform Way.
