cusomer service t Flashcards
1
Q
what is customer service?
A
customer service Is the way the business cheats and looks after its customers.
a business should aim to provide excellent service to a customer
2
Q
Methods of maximising customer service
A
Providing training to all staff
Gathering customer feedback using service and comment cards
Ensure all complaints are handled consistently
Offering excellent after sales services such as extended warrantees
3
Q
Advantage of good customer services
A
1.Customers will become loyal to the business
2.the business will be able to charge a higher price for its product
3.few are unhappy customers will result in fewer complaints
4. the business will experience an increase in sales and profits
