Raising concerns Flashcards
1
Q
Steps to raise a concern
A
2
Q
Raising a concern with a regulator
A
3
Q
Help and advice
A
4
Q
Acting on a concern
A
If you receive
this information, you have a responsibility to act on it promptly and
professionally. You can do this by putting the matter right (if that is
possible), investigating and dealing with the concern locally, or referring
serious or repeated incidents or complaints to senior management or
the relevant regulatory authority
5
Q
Advice about acting on a concern
A
6
Q
The professional duty of candour
A
7
Q
When should I speak to the patient or those close
to them, and what do I need to say?
A
8
Q
Speaking to those close to the patient
A
9
Q
Being open and honest with patients about
near misses
A
10
Q
reporting systems
A
