Chapter Four: Applying Communication Skills

Question 1

active listening

Answer 1

participation in the conversation with another by paraphrasing words and phrases or giving approving or disapproving nods

Question 2

articulate

Answer 2

to join together, as in a joint

Question 3

assertive

Answer 3

confident, persistent manner of communicating one’s thoughts and ideas, in a positive manner

Question 4

communication

Answer 4

the act of communicating; information given; a means of giving information

Question 5

compensation

Answer 5

anything given as an equivalent or to make amends; pay

Question 6

conceptualize

Answer 6

to form a concept, though, notion, or understanding

Question 7

Confidential Communication Preference (CCP) form

Answer 7

a form a patient signs that authorizes other individuals to receive information regarding the patient’s care. Individuals not listed will not be permitted to receive or ask for such information

Question 8

contradict

Answer 8

to deny; to assert to the contrary of

Question 9

conveying

Answer 9

impart, as an idea; transfer

Question 10

Defense mechanisms

Answer 10

largely unconscious acts used to help us deal with unpleasant and socially unacceptable circumstances or behaviors and to make an emotional adjustment in everyday situations

Question 11

denial

Answer 11

a refusal to believe or accept; disowning

Question 12

displacement

Answer 12

the transfer of emotions about one person or situation to another person or situation

Question 13

distort

Answer 13

to misrepresent; to twist out of usual shape

Question 14

empathy

Answer 14

sympathetically trying to identify one’s feelings with those of another

Question 15

incongruent

Answer 15

lacking harmony or agreement

Question 16

intellectualization

Answer 16

to employ reasoning to avoid confrontations or stressful situations

Question 17

interpreted

Answer 17

to explain, translate; to determine the meaning

Question 18

intuition

Answer 18

the immediate knowing or learning of something without the conscious use of reasoning

Question 19

malingering

Answer 19

to pretend to be sick to avoid dealing with situations that are unpleasant or cause anxiety

Question 20

patient education

Answer 20

information, instructions, and cautions provided to a patient intended to ensure and advance their safety, health, and/or recovery from injury or illness

Question 21

perception

Answer 21

awareness through the senses; the receipt of impressions; consciousness

Question 22

projection

Answer 22

a defense mechanism of trying to blame another for one’s own inadequacies

Question 23

rationalization

Answer 23

to explain on rational grounds, to devise plausible explanations for one’s acts

Question 24

reference points

Answer 24

in communication, the sum total of values, culture, education, and experiences that an individual holds that affect the way that a message is received

Question 25

reflective communication

Answer 25

an interactive communication process in which the receiver uses verbal “mirroring” to restate what the sender has said for optimal clarification by all parties

Question 26

regression

Answer 26

a defense mechanism of retreating to the thoughts and actions of an earlier, “safer” age

Question 27

repression

Answer 27

to force painful ideas or impulses into the subconscious

Question 28

sublimation

Answer 28

used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptable ways

Question 29

suppression

Answer 29

in psychology, describes a condition in which the person becomes purposely involved in a project or work to avoid a painful situation