7.240 Pending Calls for Service Flashcards
Under what circumstances is an area sergeant NOT required to contact the person reporting of a call to advise cancellation or time delay?
- Assigned to an active event
- Checked out for administrative duties
- No access to an MDT
- “In theses instances, the dispatcher will make the call at the area sergeant’s request.”
Until when can dispatch send units to non-emergency calls?
Up to 45 minutes before the conclusion of their shift.
It is the responsibility of the area sergeant to stay abreast of pending events and the availability of their personnel. Sergeants will work with the channel dispatcher and advise of any schedule changes, directed patrol activity (DPA), training, special assignments, etc. to ensure the best customer service to the community.
True or False
True
Calls holding for how long will advised to the supervisor from dispatch?
60 min
What will a sgt do once a call has been holding for more than 60 min?
They will monitor the call
If a call continues to hold longer than 90 min sgt will contact the PR to inform them of what?
The delay and/or offer other options (ie wait for next available unit or request a unit from a neighboring area to assist)
When a call is canceled or held at the direction of the sgt the sgt will contact the PR and advise them of what?
Reason for cancelation or time delay, then will update the event accordingly.
Who must always be notified of cancelations or delays?
PR’s
Emergency calls will be dispatched to on shift units until when?
Up to the conclusion of their shift. A supervisor will be notified dispatch.
Who will be notified of all emergency call?
Supervisor
Report calls will not be held for a ______ or ___________ unit when area units are clear and not responding to higher priority calls.
Cadet
patrol services representative (PSR) unit
