IT Service System Operations and Management Flashcards

1
Q

consists of hardware, software, and network components that maintain the operation and delivery of IT-managed services.

A

IT Infrastructure

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2
Q

It refers to the physical or tangible components and devices of the infrastructure.

Main IT Infrastructure Components

A

Hardware

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3
Q

These are the applications or programs that manage or bring life to the hardware.

Main IT Infrastructure Components

A

Software

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4
Q

combines devices into a single network to connect and establish Internet connectivity and communication between internal and external systems.

Main IT Infrastructure Components

A

Network

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5
Q

Hardware and software components are the main components of this infrastructure.

Types of IT Infrastructure

A

Traditional

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6
Q

Instead of physical equipment within the facility, all servers, software solutions, and data storage are located in the cloud

Types of IT Infrastructure

A

Cloud

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7
Q

preferred as the infrastructure is only available to the company

Cloud

A

private cloud

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8
Q

from Amazon, Google, and IBM, where infrastructures are shared.

Cloud

A

public cloud

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9
Q

This involves a blend of both. It aims to unify network, storage, and data on a single interface

Types of IT Infrastructure

A

Hyperconverged

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10
Q

the management and maintenance of all the components of a company’s IT infrastructure. It includes tasks such as server setup, network configuration, database management, and system performance monitoring.

IT Infrastructure Operations

A

Infrastructure Operations

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11
Q

an approach to delivering applications over the Internet as a service.

IT Infrastructure Operations

A

Saas

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12
Q

People who ensure an effective infrastructure operation include?

IT Infrastructure Operations

A

IT operation teams

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13
Q

handles data storage devices such as hard drives and cloud databases for tasks like backup and recovery, capacity planning, and storage performance monitoring

IT Infrastructure Management

A

Storage Management

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14
Q

handles servers and other computer systems for tasks like update installation, account management, and system performance monitoring

IT Infrastructure Management

A

Systems Management

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15
Q

handles the network infrastructure such as routers, switches, and firewalls for tasks like configuration, traffic monitoring, and connectivity issues troubleshooting.

IT Infrastructure Management

A

Network Management

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16
Q

This person tasked with the planning, installation, maintenance, and upgrade of the IT systems and personnel.

IT Infrastructure Manager

A

Infrastructure Manager

17
Q

covers everything necessary to protect the infrastructure from various attacks. It includes installing antivirus software and firewalls, implementing smart password practices, and encrypting sensitive data files and communication.

IT Infrastructure Manager

A

System Security

18
Q

consists of practices such as training and enforcing the company’s IT maintenance and security processes

IT Infrastructure Manager

A

Standards and Procedures

19
Q

involves taking a closer look and understanding of IT KPI (Key Performance Indicators) metrics such as outage data, including the downtime frequency, resolution meantime

IT Infrastructure Manager

A

Performance Monitoring

20
Q

It is best to create effective training materials, maintain IT system logs, track and report on system performance, and write incident reports when a security issue or breach happens.

IT Infrastructure Manager

A

Documentation and Reporting

21
Q

It is a responsibility to create and follow a detailed process for implementing these new tools which are often based on a previous diagnosis of a resolved system problem.

IT Infrastructure Manager

A

System Development