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ETP > CAD Calltaking > Flashcards

CAD Calltaking Flashcards

1
Q

F11 or Phone icon on Inform CAD Dashboard

A

Launch Emergency Call Taking Screen (ECT)

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2
Q

e911

A

Drop that has both ANI/ALI

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3
Q

What colour are the mandatory fields?

A

Blue

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4
Q

Which mandatory field is located on the Additional Information tab?

A

Jurisdiction is automatically populated - where will you find it?

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5
Q

These seven (7) fields are mandatory to commit a call

A

Municipality
Address/Intersection
Province
Problem/Nature
Priority
Sector
Jurisdiction

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6
Q

Geovalidate

A

CAD verifying the address against the database

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7
Q

Cross Streets

A

two closest geographical locations according to the database

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8
Q

Major Intersection

A

Closest Intersection that may be recognized by the crew and given to us by the caller

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9
Q

Launch the Primary Assessment DPCI II Card

A

Asterisk in the Problem/Nature field launches with Tab off

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10
Q

F4 during a call

A

Shifts focus from protocol to the ECT

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11
Q

ALT Tab use

A

Shifts focus from ECT back to the protocol (and to any other window that is open)

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12
Q

Hot key chain to continue protocol after a termination point reached

A

ALT + X to close and the ALT + O to open is used when?

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13
Q

Hot key to open Protocol

A

ALT + O

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14
Q

Hot key for Comments/Notes tab

A

ALT + N

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15
Q

what character will allow choice of secondary cards in the Protocol

A

= in Protocol Initial Problem field

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16
Q

Reasons for Incomplete Protocol

A

These are examples of:
- Paramedics arrive
- Caller walks away/drops
- Caller hangs up
- Caller refuses

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17
Q

What qualifies as False Documentation?

A

Entering information that was unasked or unanswered is a form of…

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18
Q

Short hand comment to handle exception - FD not notified/tiered as per response plan

A

/EFD <explanation></explanation>

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19
Q

Short hand comment to handle exception - PD not notified as per response plan

A

/EPD <explanation></explanation>

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20
Q

Short hand comment to handle exception - T0-T1 delay

A

/ET1 <explanation></explanation>

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21
Q

Short hand comment to handle exception - T1 to T2 Delay

A

/ET2 <explanation></explanation>

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22
Q

UTMs populate in which order

A

Easting and then Northing

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23
Q

UTMs populate in the CRT when?

A

Once the call address is Geo-validated AND the call has been Send to Q

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24
Q

GIS

A

Geographic Information Systems

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25
Q

Duplicate Call

A

Additional call about an Incident already received

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26
Q

Callback - usually for an ETA/more info/cancellation

A

2nd call from the same location/caller [3 reasons]

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27
Q 
*CALLBACK*
A

How to document a callback after F11

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28
Q

5 Steps for Callback

A 
1. *CALLBACK* in yellow field
2. Geo-validate
3. Go through to Primary Assessment
4. Check initial call for FD/PD Tiering
5. /NDSP in original call for  pt condition changes or new details
6. Secondary DPCI if condition changed with PAI and closing statement
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29
Q

Caller hangs up prior to PAI and Closing Statement

A

Call back x2 and document /NPAI

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30
Q

Responsibilities when caller cancels Ambulance post S2Q

A
  1. Primary Assessment complete
  2. Be sure cancellation is appropriate
  3. Get name/number
  4. Reason for canx
  5. Advise to call back if condition changes (closing statement)
  6. Open original call with and /NDSP [reason]
  7. S2Q the same code as the original
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31
Q

Responsibilities when caller cx ambulance pre S2Q

A
  1. Exit out of protocol
  2. Record the name and reason for cx
  3. /NPAI [reason]
  4. /T11
  5. Cancel Call /wo S2Q - use Before Dispatched
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32
Q

Responsibilities when 2nd call indicates change in priority

A 
1. **Callback**
2. Complete primary assessment until code changes
2. /NDSP call upgraded to code 4 in original call AND Tier as appropriate
3. Finish Primary Assessment if needed
4. Complete secondary card and all comments in 2nd call
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33
Q

Protocol for answering calls when multi calls ringing

A
  1. Shorten calltaking process
    - location
    - priority
    - problem nature
  2. S2Q
  3. Place caller on hold and answer the next one
  4. Come back as soon as you can to complete the call
  5. Document
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34
Q

Callback with ADD update

A
  1. Complete through to Primary Assessment end
  2. Comment reason for callback - address changed from x to y
  3. In original call “/ADD Address changed from x to y”
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35
Q

In all cases of cancelled calls and key updates

A

Check if PD/FD tiered/notified and update them with appropriate notification time stamp

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36
Q

Calling Party Disconnect Signal

A

Tone to alert Calltaker that the calling party has hung up the telephone

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37
Q

Forced Disconnect

A

Free a 911 line if the caller forgets to hang up

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38
Q

Bureau Hold

A

For landlines, the calltaker can keep a line open as long as required - they cannot hang up

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39
Q

ANI/ALI Uncertainty (UNC)

A

ANI/ALI: Determined by the size of the circle given for wireless caller’s Lat/Long

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40
Q

ANI/ALI Confidence (CONF)

A

ANI/ALI: Target is 90% for WL2 callers

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41
Q

ANI/ALI ESRD

A

Emergency Service Routing Digits - the tower that first received the WL2 signal

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42
Q

ANI/ALI (911) xxx-xxxx

A

ANI/ALI info indicating that the call came from a WL2 w/o a SIM card

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43
Q

6 Reasons no ANI/ALI may not be available

A
  1. Address NOT in the Database
  2. ANI Equipment Failure
  3. 4 Party Lines
  4. Exchange not in the database
  5. Nomadic VoIP
  6. Operator Handled Call
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44
Q

Which ANI/ALI drops must the calltaker verify?

A

Every ANI/ALI drop must be verified. Complete a 911 Address Correction Report if error found

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45
Q

ANI/ALI Info but NO voice contact

A
  1. Commit call as an Unknown Priority 4
  2. Callback the number
  3. Confirm info and process the call as if receive normally
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46
Q

LanguageLine Solutions: 6-digit client ID #

A

EHS Client ID#: 252005

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47
Q

LanguageLine Solutions: Personal Code #

A

Personal Code#: 930

48
Q

Steps to connect with LanguageLine Solutions

A
  1. Ensure the P-PSAP operator as disconnected
  2. Ask caller to hold as you get an interpreter
  3. Connect to LanguageLine
  4. Provide 6-digit client ID: 252005
  5. Identify you CACC name: Georgian
  6. Provide personal code: 930
  7. State required language
  8. Once complete - thank the interpreter and say end of call
  9. Document
49
Q

911 *codes: Originating Agency

A

*10

50
Q

911 *codes: Police

A

*11

51
Q

911 *codes: Fire

A

*12

52
Q

911 *codes: Ambulance

A

*13

53
Q

911 *codes: Ringback

A

*99

54
Q

Which 5 location components are required for the Geo-locator to NOT launch

A
  1. Street name
  2. Street type
  3. Block range
  4. Municipality
  5. Province
55
Q

Why must you confirm all ANI/ALI drop details with the caller?

A

Geo-validation Errors: Falsely assume - It may not be correct or where the ambulance is required

56
Q

What are the ways street format errors can impact Geo-locating?

A

Geo-validation Errors:
- incorrect 2 character formats
- Regional/County/Hwy
- Incorrect street type (Pl vs AV
- Premise entered vs the address when IFO
- Wrong block range
- Mismatched City
- Not eyeballing the Major Intersection
- Cell phones with large uncertainty distance or no Lat/Long

57
Q

Geo-validation

Streets are made up of…

A

Segments of Block Ranges

58
Q

Geo-validating

Function of the Parse window

A

changes how the address information is searched in the CAD

59
Q

Geo-validating

Function of the Block Range window

A
60
Q

Geo-validating

Function of the Soundex window

A
61
Q

Geo-validating

Function of the All Areas window

A
62
Q

Geo-validating

Wildcard uses

A
  • can be used to ask the CAD to present best candidates that include these characters
63
Q

Geo-validating

Punctuation Rules

A
  • & for intersections
  • do not use periods, commas, or apostrophes
64
Q

Geo-validation

What needs to be ensured when a Municipal Boundary street is involved

A

Check that the correct municipality is chosen for the side of the street - response area/plan

65
Q

Geo-validating

Ottawa *NH
A

will provide a list of Nursing Homes in the City of Ottawa

66
Q

Geo-validating

Main St & *
A

Will provide a list of streets that intersect with Main St

67
Q

Geo-validating

/[Premise Code]

A

This will launch the geo locator and then I can choose the premise or the address

68
Q

Geo-validating

What is an alias?

A

LSAs will set up alternate names for roads (A.K.As) and the CAD will automatically correct to the current name

69
Q

Geo-validation

How do you access GPS entry options?

A

Enter GPS in the address/intersection field for a drop down of entry options

70
Q

GIS

All Areas button

Geo-locator window

A

Expands search to the entire province

71
Q

GIS

After All Areas, what button is next?

Geo-locator window

A

Block Search

72
Q

GIS

Address is: 5572 S Island Park Dr
What feature is the most helpful

Geo-locator window

A

Parse the address and take the ‘S’ from the leading directional and spell it out as part of the street name

73
Q

GIS

What does a ‘0’ block range indicate?

Geo-locator window

A

Normally a new address. OK to geo-validate with a major intersection

74
Q

GIS

No Match Button

Geo-locator window

A

Will place the call in sector zNM - Still needs to be geo-validated for response plan

75
Q

GIS

Steps to handle an address not in the system at all

A
  1. Copy/Paste drop into the premise field
  2. Enter Maj-Int into Address field
  3. Geo-validate the major intersection
  4. Add directions into the comments
  5. /GIS
76
Q

GIS

Street Aliases

Geo-validator window

A

LSA can add a street alias for streets GIS has not yet entered AND for street AKAs

77
Q

GIS

Best way to find places like a ‘Tims’

Geo-locator

A 
/*tim*hortons*

the slash will tell the CAD you are looking for a premise
78
Q

GIS

Regional Road 174

A

REGRD174 RR

79
Q
A
80
Q

GIS

Highway 400 southbound

A

HWY400 HY S

Check local for S or SB

81
Q

GIS

What does the Block Range Button do in the CAD

Geo-locator window

A

The CAD will +/- 90k street numbers

82
Q

GIS

When will the block range populate the address field?

Geo-locator window

A

When there is no civic address associated with the geo-location

83
Q

GIS

Geo-location window

A
84
Q

SCT

SCT

A

Schedule Calltaking Screen
F10

85
Q

SCT

Mandatory Fields

A

Pt Name
Problem/Nature
Priority
Address
PU City
Requested PU Date & Time

86
Q

SCT

Types of Sceduled Transfers

A

PT
Organ
Team

87
Q

SCT

A
88
Q

SCT

Adding a pt in the SCT…what button is next?

A

Click New Trip

89
Q

SCT

If no HCN - how do you create a pt record so the SCT can proceed?

A

HCN
if not HCN - 10 zeros and add DOB as an identifier

90
Q

SCT

Life or Limb will be which priority

A

Code 4

might be a 3 if the pt could wait 30 minutes

91
Q

SCT

Emergenct and Urgent tend to be which priority

A

Code 3

92
Q

SCT

Non-urgent will be which priority

A

Code 1 or 2

93
Q

SCT

if the transfer is greater than 240 kms, consider…

A

ORNG

94
Q

SCT

If call is suitable for ORNGE and they refuse…

A

Document with /OCCR

95
Q

SCT

/EE

A

Equipment/Escort

96
Q

SCT

/SDR and /RDR

A

Sending Dr.
Receiving Dr.

Comments AND Additional Info tabs

97
Q

SCT

/DNR

A

Valid DNR form

98
Q

SCT

/ISO

A

Isolation Protocols

99
Q

/ROUT

A

Respiratory Outbreak

100
Q

SCT

/EOUT

A

Enteric Outbreak

GI

101
Q

SCT

/MT#

Mandatory coming from inter med facility transfer - or we don’t transfer

A

PTAC Medical Transfer Number

User data tab - mandatory

102
Q

SCT

/DBL

A

Suitable for Doubling

103
Q

SCT

Return calls are booked for which time?

A

2323 hrs

Also remember to go in and downgrade to a code 1

104
Q

SCT

Access the Scheduled Call Loading Utility

A

InformCAD toolbar, Tools Icon drop down

105
Q

SCT

Mandatory PT info for new pt in the system

A

Name and HCN (if no HCN then DOB)

106
Q

SCT

Key steps for a treat and return

when booking

A 
1. /T&R in comments
2. check return box
3. enter 2323 in the time
4. change the code to priority 1

do not create a return for a return originating in another CAD

107
Q

SCT

Wait Status

Definition

A

a call that has populated the pending incidents Q with a call #

108
Q

SCT

You are taking transfer details in the SCT when you realize the NH is actually describing an emergent pt condition - what steps do you take?

A
  1. Hit Emerg Button
  2. Confirm Location
  3. Continue with *Primary Assessment and *Secondary cards
  4. Document in the SCT and Cancel
109
Q

SCT

Multi-tripping

definition

A

used when a pt needs continual tx trips (e.g. dialysis or CA txs)

110
Q

SCT

Steps to set up Multi T&Rs

A
  1. Create the entire T&R
  2. click Multi-Trip
  3. Set up recurrence
  4. Uncheck the notify Disp box
  5. Click Show Trips to provide confirmation #’s AND
  6. Complete the return for each trip (max 13 weeks)

remember to update the priority for ALL returns

111
Q

SCT

Reasons to use Air for Transfers

ORNGE

A
  • <240kms 1 way
  • staffing options exhausted
  • poor road and/or sever weather conditions
  • specialized equipment and/or escorts/paramedical req’d

MOP S6.5

112
Q

SCT

How many calls for team coming from airport to the hospital for a pt

A

Two Calls
* 52 for team transfer
* 50 for pt with team escort

113
Q

C2C

Sending a zCAD2CAD

A
  1. T1
  2. enter /CIYA
  3. zCAD2CAD and select appropriate CACC
  4. Complete the call
  5. Watch for it to be received and routed
  6. Watch for it to be accepted and assigned
  7. Change sector to zzCAD

if /C2CR not received in 60 seconds - call the CACC

114
Q

C2C

ACO Receiving a zCAD2CAD

CT

A
  1. Open and remove ‘Z’
  2. Geo-validate the call
  3. /C2CR and press Notify
115
Q

C2C

zCAD2CAD - some info does not port

A
  • Address 2/Phone 2
  • Major Intersection
  • Anything in the user data fields
  • PT Name
  • Misc Communications

put this info in comments

ETP (18 decks)

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