DIRECTING Flashcards
COM EXAM
DEFINE DIRECTING
IMPORTANCE OF DIRECTING
ELEMENTS OF DIRECTING
Communication
Leadership
Motivation
Supervision
DEFINE COMMUNICATION
exchange of facts, ideas, opinions or emotions by 2 or more persons
STEPS IN COMMUNICATION
- Sender
- Message
- Encoding
- Channel
- Receiver
- Decoding
- Feedback
OBJECTIVES OF COMMUNICATION
- to educate and train employees
- to motivate employees
- to create teamwork
- to facilitate leadership
- to secure feedback
BARRIERS TO COMMUNICATION
- physical barrier
- psychological/ personal barrier
- language/ semantic barrier
- inattention
- premature evaluation
OVERCOMING BARRIERS TO COMMUNICATION
- well-drafted message
- proper language
- two way process
- gestures and tones
- open door policy
- grapevine
DEFINE LEADERSHIP
Leadership may be defined as a process of influencing the behavior and performance of others in group efforts towards the achievement of specific goals.
Leadership should have followers.
QUALITIES OF A GOOD LEADER
- sound physique
- initiative
- integrity
- communication skills
- emotional stability
DEFINE MOTIVATION
Motivation can be defined as the process of stimulating or inducing people to take the desired course of action
It is an act of inspiring employees to work hard to achieve the desired goals of the organization.
MASLOW’S THEORY
1. WAS DEVELOPED BY?
- AND ALSO CALLED?
- ABRAHAM H.MASLOW, AN AMERICAN PSYCHOLOGIST
- HIERARCHY OF NEEDS
MASLOW’S THEORY (TOP TO BOTTOM)
- SELF ACTUALIZATION
- ESTEEM/EGO NEEDS
- SOCIAL NEEDS
- SAFETY NEEDS
- PHYSIOLOGICAL NEEDS
DEFINE SUPERVISION
-Supervision is defined in management as overseeing employees at work to ensure that they are working in a desired manner.
-The person who supervises the workers is called supervisors
