G3 Support for Job Roles

Question 1

If within your job you don’t work within the guidelines you are set, what could happen?

Question 2

As you are the last to leave the workshop at night, you have been asked to make sure you switch off the lights. Why has your boss asked you to do this?

Question 3

The job you are doing has taken longer than you thought it would due to parts not being available at the right time. What would be the right thing to do?

Question 4

You have asked for a couple of hours off work and say that you will make up for it at another time. On return to work you decide that you are unable to work the extra time. What should you do?

Question 5

One of the main tasks of the Service Advisor/Receptionist is to:

Question 6

The service provided to retail customers from franchise dealers is:

Question 7

What does ‘labour rate’ mean in relation to the service department?

Question 8

What does ‘Quality control’ involve checking?

Question 9

Give an indication of ‘poor quality’ with regard to vehicle servicing carried out by a service department

Question 10

What does ‘diagnostic testing’ mean in relation to vehicle repair?

Question 10

What are the ‘terms and conditions of business’ in relation to a garage concerned with?

Question 11

What is the name for a legally binding agreement?

Question 12

If an accident or serious incident should occur at work, whom would you report it to?

Question 13

What does the sale of goods act cover?

Question 14

What is the best method use by manufacturers to ensure correct fitment?

Question 15

What is most likely to provide technical data for a vehicle repair?

Question 16

When carrying out a routine vehicle service or repair, why should you report defects you find to your supervisor?

Question 17

Which one is not likely to provide specific technical information relating to the vehicle?

Question 18

How do many manufacturers supply technical information to save on publishing and distribution costs?

Question 19

What is the best way to understand the function and purpose of an after-market component?

Question 20

Why is it necessary to test equipment before returning the vehicle to the customer?

Question 21

Why is a timescale for a task agreed before starting the work?

Question 22

How and when is it best to report that a task will take longer than agreed?

Question 23

At college you hear that one of your friends works in a garage that disposes brake fluid down the drain. What should you advise your friend to do?

Question 24

Two members of staff have differing options of how to work. One member states that faster is better, the other states that you should take more time and get it right. What do you decide?

Question 25

Which one is an important element in our relationships with other people?

Question 26

Which one is necessary to have effective conversations with your work colleagues?

Question 27

If one member of the workforce is lazy it could:

Question 28

What is the purpose of a code of practice?

Question 29

Why can it be important to understand how your performance of the business?