Mid Market Tier 1 Flashcards
Review Questions Mid market
T or F? You will use eDocs to look at non financial information that is not in P3/ CTI.
True
T or F? You will always refer the ppt to the TPA if the services is turned to “Yes.”
False
What screen will you use to see if PASS services or TPA Choice is utilized by the plan?
Plan > Outsourcing
T or F? Ppt will submit their loan payoff to the employer (plan sponsor) if they are an active EE.
False they will send all payments to TRS
Who will the ppt send a form to if PASS is NOT involved?
To the plan sponsor
Where will the ppt send a form to if PASS is involved?
Transamerica TRS
What website do mid market plan ppts use?
Transamerica.com
How do Mid market account numbers differ from large market account numbers?
Series of 5 or 6 numbers followed by 5 digit affiliate number
What color of banners do mid market plans have in P3/ CTI?
Dark Blue
T or F? You will always refer a ppt to the TPA?
False
What is Connect desk?
The contact center for mid market plan level contacts (TPAs, Plan brokers, Plan sponsors)
What criteria must be met to transfer a call to Connect desk?
When a plan level contact calls in WITHOUT a ppt
Which of the following regarding PASS services are true:
a. PASS services are part of the employer
b. PASS services handles services that Mid-Market plans have outsourced to TRS
c. Ppts should be referred back to the Plan Sponsor with questions, when PASS services are enabled
d. PASS approves transactions (loans, distributions, etc.) in lieu of the Plan Sponsor when PASS services are enabled
b and d
How do you tell the difference between SEP and MEP?
SEP has affiliate number as 00000 MEP has an affiliate number
How can you tell what the payment frequency is on a Mid Market loan?
Mid-Market loans are always payroll deduction, frequency is determined by payroll frequency
