Exam review 2

Question 1

A manager may be defined in the text as __________.

-someone who is loyal to the organization
-someone who tries to produce as much output with as little personal input as possible
-someone who is responsible for directing and/ supervising lower level employees
-someone who directly supports and helps activate the work efforts and performance accomplishments of others
-someone who is part of the organizational hierarchy

Answer 1

Someone who directly supports and helps activate the work efforts and performance accomplishments of others

Question 2

__________ is the management function that establishes the platform for further managerial efforts

Leading
Organizing
Controlling
Directing
Planning

Answer 2

Planning

Question 3

__________ is the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy.

Supply chain management
Cross-cultural business
International management
International entrepreneurship
Globalization

Answer 3

Globalization

Question 4

Holding negative, irrational opinions and attitudes toward members of diverse populations is considered to be __________.

discrimination
prejudice
immoral
illegal
unethical

Answer 4

Prejudice

Question 5

The typical career in the 21st century __________.

won’t be uniformly full-time and limited to a single organization
will require skills to be portable and of value to more than one employer
will require skills to be carefully maintained and upgraded over time
all of the above
none of the above

Answer 5

All of the above

Question 6

Which statement about middle management is true?

Middle management includes executives and vice presidents.
Middle managers do not have other managers reporting to them.
Middle managers constitute the first level of an organization’s hierarchy of authority.
Middle managers develop high-level action plans for implementation by people at lower levels in the organization.
Middle managers work with top managers and coordinate with peers to develop and implement action plans to accomplish organizational objectives.

Answer 6

Middle managers work with top managers and coordinate with peers to develop and implement action plans to accomplish organizational objectives

Question 7

__________ are in charge of relatively large departments or divisions consisting of several smaller work units.

Team leaders or supervisors
Middle managers
Project managers
Top managers
General Managers

Answer 7

top managers

Question 8

Which of the following are appropriate targets for ethical and social responsibility issues?

concerns for the natural environment
protection of consumers
protection of human rights
product safety
all of the above

Answer 8

All of the above

Question 9

Theory X managers tend to see their subordinates as __________.
-creative, reponsible, and self-motivated
-motivated by challenging work
-liking work because they prefer to lead rather than to be led
basically rational
-creative, responsible, and self-motivated
-irresponsible, resistant to change, lacking in ambition, disliking work, and preferring to be led rather than to lead

Answer 9

irresponsible, resistance to change, lacking in ambition, disliking work, and preferring to be led rather than to lead.

Question 10

The three branches of the classical approach to management are __________.

open, closed, and entropic.
behaviourism, rationalism, and self-actualization.
authoritarian, permissive, and homeostatic.
economic, modern, and self-actualizing.
scientific management, administrative principles, and bureaucratic organization.

Answer 10

Scientific management, administrative principles, and bureaucratic organization

Question 11

According to Frederick Taylor, the principal object of management should be __________.

profitability
the good of the community
efficiency
securing maximum prosperity for employer and employee
achieving the greatest good for society

Answer 11

Securing maximum prosperity for employer and employee

Question 12

Al Davis and his friends wanted to start their own car detailing business. It was decided that to differentiate their cleaning services from others they would break down the various jobs associated with cleaning the inside and outside of a car, and each would specialize. With which of the following management approaches do their actions most agree?

Scientific management
Contingency theory
Fayol’s principles of management
Self-actualization
Administrative principles

Answer 12

Scientific management

Question 13

When managers are classified according to hierarchical level in the organization they are described as __________.

administrative and general
global and domestic
functional, staff, and line
top, middle, and team leaders or supervisors
project and product managers

Answer 13

Top, middle, and team leaders or supervisors

Question 14

Problem solving and decision-making are dependent on quality __________ being available to the right people at the right time.

products
information
control
services
goals

Answer 14

Information

Question 15

OFC is a small, family-owned business that manufactures and markets fruit spreads. Every day at break time, the owner of the company randomly selects a jar from inventory to serve to employees. Each employee samples the spread and evaluates its quality. This is an example of ___________.

leading
planning
controlling
motivating
organizing

Answer 15

Controlling

Question 16

The existence of an invisible barrier that prevents women and minorities from rising above a certain level of organizational responsibility is called __________.

stereotyping
gender bias
the glass ceiling effect
The Good Old Boy network
prejudice

Answer 16

The glass ceiling effect

Question 17

Brenda is calculating the inventory turnover statistics for her department. She is drawing mainly on her _____ skills.

strategic
supervisory
creative
conceptual
technical

Answer 17

Technical

Question 18

The owner of OFC, a small, family-owned business that manufactures and markets organic fruit spreads, has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group led by Rudy prepares the fruit for cooking. The second group led by Amy packs the filled and cooled jars in boxes. When the owner meets with Rudy to find out why his group is not preparing the fruit as quickly as was expected, she is engaged in which management function?

controlling
leading
motivating
organizing
planning

Answer 18

leading

Question 19

A manager who allows his or her subordinates to participate in decision-making, who delegates authority to them, and who offers them greater job autonomy and job variety would be classified by Douglas McGregor as a __________ manager.

Theory X
Theory Z
Democratic
Theory Y
Human relations

Answer 19

Theory Y

Question 20

Assume that an organization has a clear division of labour, standard rules and procedures, a well-defined hierarchy of authority; members selected for technical competence, and explicitly defined duties and responsibilities. This is an example of __________.

a bureaucracy
negative entropy
an open system
a closed system
scientific management

Answer 20

A bureaucracy

Question 21

Managers who work in public or non-profit organizations are called __________.

functional manager
staff manager
general manager
project manager
administrator

Answer 21

administrator

Question 22

According to Henri Fayol, the five rules of management are __________.

-centralization, stability, initiative, communication, and espirit de corps
-authority, responsibility, discipline, remuneration, and initiative
-foresight, organization, command, coordination, and control
-prediction, hypothesis, observation, experimentation, and verification
-standardization, centralization, negative entropy, communication, and homeostasis

Answer 22

Foresight, organization, command, coordination, and control

Question 23

__________ are raw facts and observations.

Information
Data
Decisions
Perceptions
Files

Answer 23

Data

Question 24

Problem solving is the process of __________.

approaching a problem in a rational and logical manner
choosing among alternative courses of action for dealing with a problem
finding a performance deficiency
identifying a discrepancy between actual and desired states, and then taking appropriate corrective action
approaching a problem in an aggressive, corrective manner

Answer 24

Identifying a discrepancy between actual and desired states, and then taking appropriate corrective action

Question 25

Jennifer assigns George a project to be completed by the end of the month and then holds periodic meetings with him to review his progress. Which of the management functions is Jennifer performing?

delegating
controlling
leading
planning
organizing

Answer 25

Controlling

Question 26

__________ pursue work unit performance objectives that are consistent with higher-level organizational goals.

Top managers
Functional managers
Team leaders or supervisors
General Managers
Middle managers

Answer 26

Team leaders or supervisors

Question 27

A __________ is a person who is in charge of a small work group composed of non-managerial workers.

functional manager
general manager
middle manager
line manager
team leader

Answer 27

Team leader

Question 28

Which of the following statements characterizes the thinking that emerged from the Hawthorne studies?

Workers will perform their jobs as they are told to and will maximize their output so as to increase their pay.
If jobs are properly designed and proper incentives provided, predictable results will follow.
Concern for the worker will lead to greater worker satisfaction, which will then lead to increased output.
People are motivated primarily by money.
Workers generally dislike work and need to be closely supervised to ensure adequate productivity.

Answer 28

concern for the worker will lead to greater worker satisfaction, which will then lead to increased output

Question 29

How are strategic plans and operational plans related?

-Operational plans are developed to meet long-term organizational objectives; strategic plans implement operational plans.
-Strategic plans define what needs to be done to implement operational plans.
-Strategic plans are developed to address long-term organizational objectives; operational plans implement strategic plans.
-Strategic plans and operational plans are unrelated.
-Strategic plans set operational objectives; operational plans carry out those objectives

Answer 29

Strategic plans are developed to address long-term organizational objectives; operational plans implement strategic plans

Question 30

Positions and job titles, lines of authority, and formal communication channels are often demonstrated for a company by drawing a special diagram. This diagram is called ___.

a structural diagram
a flow chart
an input/output diagram
a PERT diagram
an organization chart

Answer 30

an organization chart

Question 31

The process of grouping work positions into formal teams and departments, and then linking them together within the organization is known as ___.

differentiation
departmentalization
functional team management
structural team development
organizing

Answer 31

departmentalization

Question 32

Mary Parker Follett, a classical management theorist, believed that __________.

-groups were mechanisms through which diverse individuals could combine their talents for a greater good
-organizations are communities in which managers and workers should labour in harmony
-the manager’s job is to help people in organizations cooperate with one another and achieve an integration of interests
-all of the above
-none of the above

Answer 32

all of the above

Question 33

A plant manager who oversees the purchasing, manufacturing, warehousing, sales, and personnel functions may be described as a(n) __________

general manager
staff manager
functional manager
administrator
project manager

Answer 33

General manager

Question 34

Wendy is a manger in a non-profit organization. She is interested in using Maslow’s need hierarchy to guide her approach to managing the volunteers working for this non-profit organization. In order to promote productivity, Wendy should __________.

create jobs that satisfy the needs of the volunteers
create work environments that satisfy the needs of the volunteers
ensure that the work is fulfilling for the volunteers
all of the above
none of the above

Answer 34

all of the above

Question 35

Treating minority members unfairly and denying them the full benefits of organizational membership is called __________.

prejudice
the glass ceiling effect
discrimination
stereotyping
bias

Answer 35

discrimination

Question 36

Systematic thinkers are likely to __________

-broadly and quickly evaluate the problem situation and the possible alternative course of action
-break a complex problem into smaller components; make a plan before taking action, and search for information to facilitate problem solving in a step-by-step fashion
-rely on nonverbal cues and hunches to solve problems
-make a plan for solving a problem but explore and abandon alternatives very quickly
-deal with many aspects of a problem simultaneously, consider hunches, and jump quickly from one issue to another

Answer 36

Break a complex problem into smaller components; make a plan before taking action, and search for information to facilitate problem solving in a step-by-step fashion

Question 37

Having a successful career in the new economy requires a person to __________.

-be willing to achieve greater personal competency and accomplishment
-have a variety of personal experiences working in foreign countries
-be a self-starter who is continuously learning new things
-take risks
-a) and c)

Answer 37

a and c

Question 38

A manager who has responsibility for a single area of activity in the organization is __________.

a line manager
a general manager
a functional manager
a staff manager
a project manager

Answer 38

A functional manager

Question 39

The responsibilities of team leaders and supervisors include all of the following except

-informing team members about organizational goals and expectations.
-coordinating with other teams and supporting their work efforts.
-encouraging high performance and teamwork.
-developing and implementing action plans for large departments or divisions.
-informing higher levels of team needs and accomplishments.

Answer 39

developing and implementing action plans for large departments or divisions

Question 40

Which statement concerning the relative importance of technical, human, and conceptual skills at different management levels is true?

Technical skills are not needed at all by top managers.
Their relative importance tends to be about the same at each managerial level.
Conceptual skills are most important for top managers.
Human skills are of greatest importance for lower-level managers.
Technical skills are of greatest importance for middle managers.

Answer 40

Conceptual skills are most important for top managers

Question 41

When the CEO of a large retail store chain decided to sell off or close some of the locations that were not profitable, he was performing the management function referred to as _________.

organizing
delegating
controlling
planning
leading

Answer 41

Planning

Question 42

Inspiring and motivating employees to work hard and supporting their efforts to fulfill plans and accomplish objectives describes the management function of __________.

controlling
organizing
delegating
planning
leading

Answer 42

leading

Question 43

Mudd has been watching some of the workers on his shift sort and put inventory in storage bins. It appears to him that much time and effort are being wasted. Mudd decides to analyze the workers’ overall task and then select and train workers for specific parts of the job so as to increase workers’ productivity. Mudd is applying the principles of __________.

management science
scientific management
administrative management
organizational behaviour
contingency theory

Answer 43

scientific management

Question 44

Maslow’s hierarchy of needs theory includes which of the following needs?

-physiological, safety, social, esteem, and self-actualization
-respect, prestige, recognition, security, and power
-physical safety, financial security, and social status
-food, shelter, sex, money, and prestige
-physiological, spiritual, social, and psychological fulfillment

Answer 44

physiological, safety, social, esteem, and self-actualization

Question 45

The behavioural (or human resource) approach to management basically assumes that ________

-environmental reinforcements have little to do with people’s work behaviour.
-people at work will seek satisfying social relationships, respond to group pressures, and search for personal fulfillment.
-people are completely rational and responsive to economic incentives.
-people are easily understandable creatures.
-management problems are best solved by qualitative rather than by quantitative analysis.

Answer 45

people at work will seek satisfying social relationships, respond to group pressures, and search for personal fulfillment

Question 46

In today’s new workplace, careers are being redefined in terms of

-flexibility, free agency, skill portfolios, and entrepreneurship.
-entrepreneurship, free agency, skill portfolios, traditional values
-free agency, skill portfolios, entrepreneurship, diversity.
-skill portfolios, free agency, entrepreneurship, competitiveness.
-free agency, entrepreneurship, skill portfolios, control.

Answer 46

flexibility, free agency, skill portfolios, and entrepreneurship

Question 47

According to McGregor, Theory Y managers tend to see their subordinates as __________.

-willing to work, willing to accept responsibility, capable of self-direction, capable of self-control, imaginative, and creative
-passive, dependent, and reluctant
-basically rational and motivated by money
-irresponsible, resistant to change, lacking in ambition, disliking work, and preferring to be led rather than to lead
-disliking work because they prefer to be led rather than to lead

Answer 47

willing to work, willing to accept responsibility, capable of self-direction, capable of self-control, imaginative, and creative

Question 48

Which of the following statements does not accurately describe the activities of top managers?

-Top managers create and communicate long-term vision.
-Top managers ensure that strategies and objectives are consistent with the organization’s mission.
-Top managers are alert to potential long-run problems and opportunities, and develop appropriate ways of dealing with them.
-Top managers develop and implement actions plans to accomplish organizational objectives.
-Top managers pay special attention to the external environment.

Answer 48

Top managers develop and implement action plans to accomplish organizational objectives

Question 49

The Hawthorne Studies refer to __________ that was conducted at the Hawthorne Works of the Western Electric Company (predecessor to today’s Lucent Technologies).

-an intensive training program for workers
-an education program for fast-track managers
-a research program on technology
-a research program on management decision-making
-a research program on individual productivity

Answer 49

A research program on individual productivity