Emergency Medical Dispatch

Question 1

What tool can EMD’s use when dealing with emotional/hysterical callers

Answer 1

Repetitive Persistence

Question 2

Why use the EMDPRS

Answer 2

Provides interrogation questions designed to help figure out what is happening medically

Question 3

What does the EMD need to consider when using medical intrustions?

Answer 3

Determine when it is possible for instruction? Determine when it is appropriate for instruction?

Question 4

What do EMD’s use to get information from callers?

Answer 4

The “Initial Survey” or “All-Caller Interrogations”?

Question 5

Through further interrogation, the EMD is able to?

Answer 5

Identifies conditions requiring pre-arrival instructions

Question 6

Why are EMD’s so important?

Answer 6

Able to initiate telephone CPR within the first 2 minutes

Question 7

What is considered to be good telephone instruction?

Answer 7

Deliver instructions in a calm and reassuring manner

Question 8

Name a good communication skill

Answer 8

Willing to give assistance

Question 9

Name a good housekeeping hint

Answer 9

Follow protocols “word-for-word”