4: Protecting Service Users and Providers

Question 1

What is the Health and Safety at Work Act 1974?

Answer 1

This sets out the key duties and responsibilities of all employers and employees in work settings to maintain fairness

Question 2

What is the Management of Health and Safety at Work Regulations 1999?

Answer 2

This requires: that risk assessments are completed, that individuals are given the task of managing health at work, that procedures are in place for emergency situations, that training and supervision is provided

Question 3

What is the Food Safety Act 1990?

Answer 3

This requires that personal hygiene is maintained when working with food, records are kept of where the food is from so it can be traced, and that unsafe foods must be removed, and a report completed

Question 4

What is the Mental Health Act 1983? (Includes MCA 2005)

Answer 4

The main legislation for compulsory inpatient admission and treatment of people with mental health problems

Question 5

What is the Manual Handling Operations 1992?

Answer 5

This requires that training on the correct way to handle and move things should be provided, and risks should be eliminated or reduced

Question 6

What is the RIDDOR 2013?

Answer 6

This requires that procedures are in place to record incidences that result in injury and diseases, and that training should be provided

Question 7

What is the Data Protection Act 1998?

Answer 7

This states how information should be stored securely, and protects data from misuse as the data is on a need-to-know basis. Personal data must be legally processed and accurate, must be aligned with rights and deleted after use

Question 8

What is the Equality Act 2010?

Answer 8

This sets out the 9 protected characteristics: age, race, religion, sexuality, gender, gender reassignment, marriage, pregnancy/maternity, disability. These cannot be discriminated against

Question 9

What is the Mental Capacity Act 2005?

Answer 9

This means that it must be assumed that every adult is capable of making decisions until proven otherwise. If so, decisions must be made in their best interest and not restrictive of their rights

Question 10

Who needs safeguarding?

Answer 10

Older adults, people with learning or physical disabilities, people with sensory impairments, people with mental conditions, people dependent on carers, vulnerable people, children

Question 11

What are the 6 types of abuse?

Answer 11

Physical, neglect, financial, sexual, domestic violence, emotional

Question 12

What is Physical abuse?

Answer 12

Physical abuse is deliberately hurting or injuring someone: hitting, pushing, pinching, scalding, misusing medication, inappropriate restraint, inappropriate physical punishments

Question 13

What is Neglect?

Answer 13

A lack of care leading to harm; this may include inadequate health care, education, supervision, protection from hazards in the environment, and unmet basic needs such as clothing and food

Question 14

What is Financial abuse?

Answer 14

A form of abuse when one partner has control over the other’s access to economic resources, which reduces the victim’s capacity to support themselves and they become financially dependent

Question 15

What is Sexual abuse?

Answer 15

Unwanted sexual activity or behaviour that happens without consent or understanding; this can include physical contact or non-contact sexual activities, such as: indecent exposure, stalking

Question 16

What is Domestic violence?

Answer 16

Domestic abuse is a pattern of controlling, coercive, threatening, degrading and/or violent behaviour, by a partner or ex-partner

Question 17

What is Emotional abuse?

Answer 17

Psychological or emotional abuse is harmful behaviour that can cause mental distress; it can involve verbal and non-verbal abuse which can scare, humiliate, threaten and isolate a person

Question 18

What is a Disclosure and Barring Service (DBS) check?

Answer 18

A way for employers check your criminal record, to help decide whether you are a suitable person to work for them: including suitable to work with children or vulnerable adults

Question 19

What are the effects of Safeguarding on PIES?

Answer 19

P - protection from injury, ensuring nutrition intake to help physical growth
I - adequate mental stimulation and development
E - reduced anxiety, improved self-esteem
S - up keeping of social relationships, more likely to feel safe in public

Question 20

(DBS) What is a Standard check?

Answer 20

This is a check of criminal records, which will show details of all spent and unspent convictions, cautions, reprimands and final warnings held on central police records

Question 21

(DBS) What is an Enhanced check?

Answer 21

This is a check of criminal records, that is a higher tier than the Standard check; this covers the applicant’s entire life and can have more specific information requested

Question 22

(DBS) What is the Barred List?

Answer 22

This is a list of people who have either failed a prior check or those who have specifically been excluded from being able to work with children or vulnerable people because they may pose a danger to them

Question 23

What is Hazardous Waste and how do you dispose of it?

Answer 23

Anything that is a source of infection from bacteria or virus (disposed in red bags)

Question 24

What is Clinical Waste and how do you dispose of it?

Answer 24

Things like used dressing or equipment (disposed in yellow bags)

Question 25

What is Hygiene Waste and how do you dispose of it?

Answer 25

Things like disposable gloves or scrubs (disposed in yellow-black striped bags)

Question 26

What is PPE?

Answer 26

Personal Protective Equipment (specifically on your person)

Question 27

(PPE) What are Masks used for?

Answer 27

To prevent the transmission of airborne pathogens in high-risk settings

Question 28

(PPE) What are Gloves used for?

Answer 28

To prevent cross-contamination between patients and care providers, and to protect skin from hazardous substances/chemicals

Question 29

(PPE) What are Goggles used for?

Answer 29

To prevent splash injuries and contamination to eyes

Question 30

(PPE) What are Hairnets and Caps used for?

Answer 30

To prevent hair falling into foods or open wounds and contaminating it

Question 31

(PPE) What are Scrubs used for?

Answer 31

To protect clothing and prevent cross-contamination

Question 32

Define: Infection

Answer 32

When harmful microorganisms (such as bacteria or viruses) enter the body and cause harm

Question 33

Define: Policy

Answer 33

A written statement that describes what a setting will do in a particular situation

Question 34

Define: Safeguarding

Answer 34

Actions taken to promote the welfare of service users and protect them from abuse or harm

Question 35

Define: Safety measure

Answer 35

A particular action taken to ensure safety

Question 36

Define: Safety procedure

Answer 36

A set process that is followed to ensure safety

Question 37

Why is Identification of Staff important? (Eg. Lanyards, ID badges)

Answer 37

This is so that unauthorised or dangerous people cannot go into buildings unsupervised and cannot harm vulnerable people. For example, a stranger will not be allowed into a school, but a member of staff will be allowed to enter because they have been identified as safe.

Question 38

Give some examples of Security measures

Answer 38

• having a reception or admissions desk
• having a fast identification system, like lanyards
• having rules in place to not run
• having signs to allow only authorised people into places

Question 39

Define: Hazard

Answer 39

Something that has the potential to cause harm to physical well-being through illness or injury

Question 40

Define: Risk

Answer 40

The likelihood or chance of a hazard causing harm

Question 41

What are the benefits of staff training for Equipment use?

Question 42

What are the benefits of staff training for Moving and handling techniques?

Answer 42

This includes staff knowing how to physically move patients, which will ensure that neither the practitioners or the patients are harmed; this will also mean that service users can feel safe because they are being protected from potential harm and abuse

Question 43

What are the benefits of staff training for First Aid?

Answer 43

This ensures that staff can act quickly in an emergency, which can prolong or save the life of individuals. For example, a carer who can preform CPR and call the ambulance may save their elderly resident’s life.

Question 44

What are some safety measures that can be taken?

Answer 44

• Not wearing jewellery: bacteria can grow and fester in it as it isn’t cleaned often
• Washing hands regularly:
• Covering wounds:
• Cleaning floors and equipment:
• Using anti-bacterial spray: