Module 1 Unit 5

Question 1

You have asked a senior manager to authorize your plan of action for resolve a fault in a software application. what name is given to the process you are following?

Answer 1

This is escalation the problem. You might escalate a problem to more experience staff or seek help with a solution plan that is beyond your authority to put into action.

Question 2

You were setting up a new computer, but it doesn’t seem to be working. Should you check anything or contact the manufacturer?

Answer 2

It would be best to double check you have connected the cable correctly, especially power.

Question 3

your computer locks up periodically and feels hot to the touch. Could these things be related?

Answer 3

yes- many locked up problems are caused by reheating. The first step would be to clean the fan exhaust fans of dust.

Question 4

what crucial piece of information would you need when trying to locate Support information about a computer system on the manufacturers website?

Answer 4

The model number or service code

Question 5

If you do not have a support contract, what is likely to be the best option for obtaining a price about a problem with an application?

Answer 5

A product support or community forum.

Question 6

you are looking for content on a topic that your search is returning millions of matches they’re not particularly helpful. What methods could you use to get better search results

Answer 6

use more search, keyword or search for an exact phrase by closing it in quotes

Question 7

he wants to find something on a particular website, but the sites does not have a search tool. Could you use a general search engine and if so, how?

Answer 7

Yes. You have an advanced search form or use TheSite:operator
(for example ‘certification site:comptia.org’)