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Management Info Systems > Ch 2: Global E-Business and Collaboration > Flashcards

Ch 2: Global E-Business and Collaboration Flashcards

1
Q

What are business processes?

A

Set of activities, steps
Flows of material, information and Knowledge

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2
Q

What is a business?

A

Can be seen as a collection of business processes

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3
Q

Examples of Functional Business Processes

A

Manufacturing and Production: Assembling

Hr: Hiring process

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4
Q

It Enhances business processes by:

A

Increasing Efficiency of existing processes (automation of manual processes)

Enabling an entirely new process (eliminate delays in decision-making, supports new business)

Technology:
Transaction Processing Systems
Management Level- Management Information Systems
Business Intelligence Systems

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5
Q

Transaction Processing Systems

A

-Used at the operational level

-Perform and record daily routine transactions necessary to conduct business

-Allow managers to monitor the status of the operation

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6
Q

Business Intelligence Systems- Management Information System

A

-Serves middle management

-Provides reports on the firm’s current performance, based on data from TPS

-Provides answers to routine questions with predefined procedures for answering them

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7
Q

How does MIS get their data from TPS

A

Mis systems pulls from raw data files like sales, unit procut cost, and expense data

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7
Q

Business Intelligence Systems- Decision Support Systems

A
  • Focuses on problems that are rapid and changing
  • Brings in info from TPS, MIS, and external sources like stock prices or product prices of competitors
  • Eg. Voyage-estimating system of a large global shipping company
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7
Q

Business Intelligence Systems for Senior Management- Executive support systems

A
  • Addresses non-routine decisions requiring judgement, evaluation, and insight as the procedure for solving issues is non-existent.
  • Presents graphs and data from many sources
  • Designed to incorporate data about external events like new tax laws or competitors, and from MIS and DSS
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7
Q

Systems for linking the Enterprise

A

Enterprise Applications
Intranets and Extranets

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7
Q

Enterprise Applications

A
  • Systems that span functional areas, focus on executing business processes across the firm
  • Makes companies more flexible by coordinating business processes
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8
Q

Four main enterprise applications

A

Enterprise Systems

Supply chain management systems

Customer Relationship Management Systems

Knowledge Management Systems

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9
Q

Enterprise systems/ Enterprise Resource Planning(ERP)

A
  • Integrates business processes in manufacturing & production, finance &accounting, sales &marketing, and HR into a single software system.
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10
Q

Supply Chain Management Systems

A
  • Helps to manage relationships with suppliers
  • Helps suppliers, purchasing firms, distributors, and logistics companies share info on orders, production, inventory levels etc.
  • Is a type of inter-organizational System as they automates the flow of info across org boundaries
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11
Q

CRMs

A

Provides info to coordinate all business processes that deal with customers in sales, marketing, and service to optimize revenue, satisfaction etc.

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12
Q

Knowledge management Systems

A

Enables organizations to better manage processes for capturing and applying knowledge and expertise

  • This system collects all relevant knowledge \and experience in the firm and makes it available when needed to improve BP and Man. decisions. They also link the firm to external sources of knowledge
13
Q

Intranets and Extranet- linking org together

A

Intranets- internal company websites that are accessible only to employees

Extranets- Company websites accessible to authorized groups such as vendors and suppliers. Typically used to coordinate movement of suppliers

14
Q

E-business

A

use of digital technology and the internet to execute the major

15
Q

Ecommerce

A

part of ebusiness that deals with buying and selling goods over the internet

16
Q

E-government

A

application of Internet and networking technologies to digitally enable government and public sector agencies’ relationship with citizens, businesses, and other arms of government.

-Using tehc to enable relationship between gov and public sector agencies with citizens, businesses and other arms of gov.

17
Q

Collaboration

A

working with others to achieve shared and explicit goals

18
Q

Teams

A

Specific mission that someone in business assigned to them

19
Q

Why team and collaboration needed

A

Changing nature of work

Growth of professional work

Changing org of firm

Changing scope

20
Q

Social Business

A
  • Use of social networking platforms to engage employees, customers, and suppliers
21
Q

Programmers

A
  • are highly trained technical specialists who write the software instructions for computers
22
Q
A

Management Info Systems (10 decks)

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