Managers and Organizations

Question 1

Role of a Manager

Answer 1

a person who supports and is responsible for the work of others. Must coordinate human resources with material resources

Question 2

What is an organization?

Answer 2

People working together to achieve a common purpose ex. apple, raptors, school, church

Question 3

Three Characteristics of an organization

Answer 3

Purpose- create good or service
Division of labour- different tasks assigned to different people
Hierarchy of authority- a level by level management structure of increasing responsibility

Question 4

4 Managerial Functions

Answer 4

Planning:
Setting goals and determining how those goals will be met
Organization:
Arranging people, tasks, responsibilities and resources
Directing:
Inspiring and motivating people to excellence
Controlling:
Monitoring achievement and taking corrective action

Question 5

Upper Manager

Answer 5

Establishes organizational objectives/goals
Also called senior management executives
ex. CEO, CFO, Vice-president of Marketing

Question 6

Middle Manager

Answer 6

Interprets direction from upper managers
Guide lower managers
ex. General manager, regional manager, divisional manager

Question 7

Lower Manager

Answer 7

Manages operating employees
ex. Supervisor, foreperson, assistant manager

Question 8

Line Manager (vs. staff manager)

Answer 8

Their work directly contributes to the production of a good/service
ex. supervisors, CEO, plant/factory manager

Question 9

Staff manager (vs. line manager)

Answer 9

Work in specialized support areas such as marketing, accounting, HR and the legal department
ex. Vice-president of marketing, President of accounting

Question 10

Functional manager (vs. general manager)

Answer 10

Responsible for a single area such as accounting, engineering, marketing, HR.

Question 11

General Manager (vs. functional manager)

Answer 11

Responsible for complex areas
ex. Department store manager

Question 12

Manager (vs. administrator)

Answer 12

Work in for profit organizations

Question 13

Administrator (vs. manager)

Answer 13

Work in non profit organizations
Ex. Hospital administrator, principal

Question 14

Interpersonal managerial role

Answer 14

Interacting with other people; figurehead, leader, liaison

Question 15

Informational managerial role

Answer 15

Exchanging and processing data;
monitor, disseminator, spokesperson

Question 16

Decisional managerial role

Answer 16

Using information to make decisions;
Entrepreneur, disturbance handler, negotiator

Question 17

Technical managerial skill

Answer 17

Specialized skills such as accounting or engineering, marketing or IT
most important in lower management
ex. Information tech

Question 18

Human managerial skill

Answer 18

An ability to interact with people
important at all levels of management

Question 19

Conceptual managerial skill

Answer 19

Ability to think critically and analytically
solve problems; most important in upper management

Question 20

Challenges of the 21st century workplace- Talent

Answer 20

Intellectual Capital: Shared knowledge/collective brainpower of the organization.
Knowledge Worker: Someone whose mind is a critical asset; someone who adds to collective brainpower.

Question 21

Challenges of the 21st century workplace- Globalization

Answer 21

The worldwide interdependence of resources, markets, and competition of the new economy.
National boundaries of the business world have virtually disappeared.
People and countries are increasingly interconnected

Question 22

Challenges of the 21st century workplace- Technology

Answer 22

Transforming modern workplace through:
The Internet
World Wide Web
Computer networking
Information technology
Telecommuting/virtual teaming/mobile offices

Question 23

Challenges of the 21st century workplace- Ethics

Answer 23

Corporate Governance: Board of directors actively looking at the activities of corporation to hold management socially responsible

Question 24

Challenges of the 21st century workplace- Diversity

Answer 24

Glass ceiling effect: an invisible barrier limiting career advancement of women and minorities

Question 25

Challenges of the 21st century workplace- Careers

Answer 25

Shift from previous generation
Today’s workers:
Will not all work full time
Won’t work for one large employer for duration of career
Are more likely to change jobs and employers
Need skills that are portable and current
Need to upgrade skills

Question 26

Critcial survival skills for the 21st century workplace

Answer 26

Creativity, Critical thinking, Collaboration, Communication, Information literacy, Adaptability, Leadership, Social Skills, Productivity

Question 27

3 managerial skills

Answer 27

Technical, Human, Conceptual

Question 28

3 managerial roles

Answer 28

Interpersonal, Informationial, Descional

Question 29

3 levels of management

Answer 29

Upper, Middle, Lower

Question 30

Challenge of the 21st Century Workplace

Answer 30

Talent, Globalization, Ethics, Careers, Technology, Diversity