Client care (lvl 1) Flashcards
Tell about why it is important to develop long-term client relationships.
Tell me about the different stakeholders you have come across in your role. Tell me about how you have tailored your client care to one of these
stakeholders.
Why is it important to you to set objectives?
Tell me about your duty of care towards your clients.
How have you defined your scope of services within the limits of your
competence and PI insurance?
How do you set fees?
How have you used standard forms of appointment?
What mechanisms are contained within an appointment document?
What insurance requirements are you aware of (both legal and RICS)?
How are stakeholders identified? How do you establish their status within a project?
Explain formal communication systems with clients and stakeholders
you are aware of.
What KPIs might you agree with a client to monitor performance?
How do you gather data during the inception stage of a project,
including client briefings and site based information?
Explain what BS EN ISO 9004 relates to.
What is the definition of a Key Performance Indicator (KPI)?
