2: Overview of Interpersonal Communication

Question 1

communication models that view communication as a one-directional transmission of information from a source or sender to some destination or receiver

Answer 1

action model

Question 2

first step of the perception process - selecting what information you want to pay attention to or focus on

Answer 2

attending

Question 3

the ability to recognize your own emotions and the emotions of others, use this to appropriately guide behavior

Answer 3

emotional intelligence (EQ)

Question 4

model that views the sender and the receiver as responsible for the effectiveness of the communication - more emphasis on feedback

Answer 4

interaction model

Question 5

third step of the perception process - attaching meaning to information to understand / make sense of it

Answer 5

interpreting

Question 6

simplified representation of a system (often graphic) that highlights the crucial components and connections of concepts, which are used to help people understand an aspect of the real-world

Answer 6

model

Question 7

second step of the perception process - defining and categorizing information

Answer 7

organizing

Question 8

the process of acquiring, interpreting, and organizing information that comes in through your five senses

Answer 8

perception

Question 9

Berger and Calabrese’s theory that humans, upon first initiating a relationship, attempt to reduce uncertainty (cognitive and behavioral)

Answer 9

uncertainty reduction theory

Question 10

choosing the right words / non-verbal signals to communicate a message effectively

Answer 10

encoding