Attitudes & Job Satisfaction

Question 1

Define attitudes.

Answer 1

Evaluative statements, favourable or unfavourable,
concerning objects, people, or events

Question 2

What are the three components of attitudes?

Answer 2

Cognitive: Opinion or belief
Affective: Emotion or feeling
Behavioural: Behaviour

Question 3

What is cognitive dissonance and give an example?

Answer 3

Any incompatibility between an attitude and an attitude or behaviour.
For example, wanting to be a healthy person but also want to rest to be productive work the next day

Question 4

What are the four ways to reduce cognitive dissonance? and describe each.

Answer 4

1. Alter Attitude: I’ll eat better rather than exercise
2. Alter Behaviour: Treadmill while watching shows
3. Justify: Walking to the refrigerator is exercise
4. Deny / Ignore: Exercise is fake news, I know someone who’s 100 yrs old and never exercised

Question 5

Define Job involvement and what does it affects when there’s a positive relationship compared to a negative one.

Answer 5

Identifying with a job, actively participating, and performance considered important to self-worth
o Positive relationship with job performance
o Negative relationship with absenteeism and turnover

Question 5

What are the five major job attitudes?

Answer 5

1. Job satisfaction
2. Job Involvement
3. Organizational commitment
4. Perceived organizational support
5. Employee engagement

Question 6

Define employee engagement and what it affects when there’s a positive relationship.

Answer 6

Involvement, satisfaction and enthusiasm for work
o Positive relationship with productivity, commitment, & customer satisfaction

Question 7

Define Perceived organizational support and what it affects when there’s a positive relationship.

Answer 7

Belief that the organization values contributions and cares about well-being. Shown through fair rewards, a voice in decisions, and supportive supervisors
o Positive relationship with citizenship, customer service and punctuality

Question 7

Define Organizational Commitment and what it affects when there’s a positive relationship compared to a negative one.

Answer 7

Identifying with the organization and desiring to maintain membership
o Modest positive relationship with job performance and commitment (even if dissatisfied)
o Negative relationship with absenteeism and turnover

Question 8

Define challenging in terms of a job. (3)

Answer 8

o Meaningful work
o Opportunities to learn
o Rewarding interactions

Question 9

Define job satisfaction and what one question does it answer?

Answer 9

Positive feelings about a job resulting from an evaluation of job characteristics
o All things considered, how satisfied are you
with your job?

Question 10

In Canada what % of people like or love and what % hate their jobs?

Answer 10

Study from 2013
Like or love: 64%
Hate: 7%

Question 11

**Slide 12 Sources of job satisfaction

Question 12

*Slide 13 job dissatisfaction consequences

Question 13

What are the things that job satisfaction impacts? (6)

Answer 13

1. Job performance
2. Citizenship behaviour
3. Customer satisfaction
4. Abbsentism
5. Turnover
6. Workplace deviance