Therapeutic Communication

Question 1

Define communication?

Answer 1

Process of exchanging information and the process of generating and transmitting meaning between two or more individuals

Question 2

What is intrapersonal

Answer 2

What goes on inside your head

Question 3

What is interpersonal?

Answer 3

Your interactions with others. Including verbal and non verbal.

Question 4

What should we be aware of when verbally communicating with a patient?

Answer 4

Tone of voice: calm and confident

Clear concise and simple statements

Avoid multiple meanings

Monitoring for understanding

Avoid medical jargon

Question 5

What are some non verbal communication

Answer 5

Touch, eye contact, facial expressions, posture, gait, gestures, general physical appearance and silence

Question 6

What are some visual ways to communicate?

Answer 6

Pain scale Wong Baker

Communication boards

Other examples include:
Gestures
Ways of dressing

Question 7

What factors influence communication?

Answer 7

Gender

Sociocultural differences

Space and territory- recognize personal boundaries. Perform health history at a distance of 18 inch to 4 ft

Values- don’t impose your beliefs

Roles and responsibilities- treat everyone the same

Physical, mental, and emotional state

Question 8

What are forms of communication in healthcare?

Answer 8

Verbal

Non verbal

Listening

Written

Visual

Question 9

What are diminutives?

Answer 9

Inappropriately intimate terms of endearment, imply an unequal relationship

Question 10

Examples of diminutives?

Answer 10

Honey, sweetie, dearie, grandma

Question 11

What are alternative strategies for diminutives

Answer 11

Use full name

Question 12

What are inappropriate plural pronouns and examples

Answer 12

Collective pronouns such as “we” when speaking to an independent adult

Example: are we ready for our pills?

Question 13

What is a tag question?

Answer 13

Prompts the answer to the question, implies the person can’t act alone

Question 14

What is an example of a tag question?

Answer 14

You would rather wear the blue socks wouldn’t you?

Question 15

What is elderspeak?

Answer 15

Baby talk

Slow speech

Exaggerated speech

Elevated volume

Diminutives

Plural pronouns

Tag questions

Question 16

Why is baby talk, slow speech, exaggerated speech and increased volume not appropriate when talking to elders?

Answer 16

These do not improve comprehension, and are perceived as patronizing or demeaning

Question 17

What are some alternatives to elderspeak?

Answer 17

Lower the pitch of your voice, high tones are often the first to go with hearing loss

Shorten sentences and allow time for comprehension before continuing

Auditory processing speeds often slow with age

Question 18

What are some barriers in communication in older adults?

Answer 18

Aphasia

Hearing problems

Voice problems

Dysarthria

Question 19

What are some basic components of assertiveness

Answer 19

Having empathy

Describing one’s feelings or the situation

Clarifying ones expectations

Anticipating consequences

Question 20

What is the impact of being aggressive to others?

Answer 20

Makes others feel disrespected

Triggers aggression in others

Builds walls

Escalates situations

Leads to negative interactions

Question 21

What is the impact of being assertive with others?

Answer 21

Makes others feel valued and respected

Builds team players

Opens the door to collaborative solutions

Minimizes stressful situations