1102 Certification Practice Exam 7 Flashcards

1
Q

As you are working on your Windows 10 computer during a fierce thunder storm, lightning strikes the nearby transformer, and your office loses all power. Since your laptop’s battery is dead, your computer instantly turns off. Once power to the building has been restored, you turn your computer on and notice that you are now getting a missing DLL error message.

Which of the following tools is MOST likely to rectify this issue?

A

SFC

System File Checker (SFC) is integrated with Windows Resource Protection, which protects registry keys and folders as well as critical system files. If any changes are detected to a protected system file, the modified file is restored from a cached copy located in the Windows folder itself.

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2
Q

You have recently purchased a third-party application and installed it on your workstation. However, after doing some maintenance work on the users and groups on your Windows system, the application begins to display error messages each time you try to run it.

What is the MOST likely cause of the issue?

A

You deleted a group that was created by the third-party application.

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3
Q

You are troubleshooting a malware infection. You have run multiple anti-malware scans, but remnants of the malware remain on the system.
Which of the following is your NEXT step?

A

Manually remove any files or Registry keys.

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4
Q

Which tool would you use to configure the paging file location and size on a Windows system?

A

Advanced System Settings in Control Panel

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5
Q

During the Runtime (RT) stage of the UEFI boot process, system control passes to ntoskrnl.exe.

Which of the following tasks does ntoskrnl.exe perform? (Select three.)

A

-Configures the OS environment.
-Starts services.
-Loads device drivers.

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6
Q

Which of the following Linux software applications provides word processing, spreadsheets, and presentations?

A

LibreOffice

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7
Q

You are an IT technician for your company. Jodie, a receptionist, thinks that her Windows 11 machine is running slowly today and calls you to see if you can speed it up.

None of the other employees have called regarding any related issues, so you suspect it is an issue with Jodie’s computer, perhaps a malfunctioning application. To help troubleshoot Jodie’s computer, you run Task Manager.

Which of the following tabs are MOST helpful for getting an overall view of how Jodie’s computer is running?

A

-Performance
-Processes

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8
Q

Which of the following indicates that a drive is unavailable when you check the status of a hard drive?

A

-Down
-Bad

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9
Q

Which of the following file systems on Linux uses checksums to verify a journal’s integrity?

A

ext4

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10
Q

While using a Windows 11 system, you accidentally downloaded and installed a malware package from a phishing email exploit. You were able to reboot the system into Safe Mode and use System Restore to revert the system to a point in time before the malware infection occurred.

Given this information, which of the following are true?

A

-You must reinstall any applications that were installed after the restore point was taken.
-Your user files were not affected when the system was reverted to the restore point.

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11
Q

Linux has been a mainstay operating system in server rooms for many years, and it has grown even more pervasive in recent times.

Which of the following types of devices has Linux taken over a large percentage of the market for?

A

Mobile devices

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12
Q

Your computer seems to be running slowly. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren’t saving large files.

What could you do to troubleshoot the problem?

A

-Use Task Manager to monitor memory utilization.
-Use Resource Monitor to monitor memory utilization.

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13
Q

You want to upgrade your Windows 10 Professional computer to Windows 11 Professional. You begin by checking the hardware and discover that it has 2 GB of RAM, a 2.0 GHz dual-core processor, a 256 GB solid-state drive, and a video adapter with 128 MB of RAM and DirectX 12 support. You want to install the 64-bit version of Windows 11.

What should you do?

A

Add more memory.

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14
Q

You have just opened a text file in the vi editor, and you are in Command Mode by default. There is more than one way to get from Command Mode to Replace Mode.

Which of the following key-press sequences will get you into Replace Mode?

A

-Press the I key and then press Insert.
-Pess the S key and then press Insert.
-Press Insert and then press Insert again.

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15
Q

Which of the following should you do FIRST when you suspect a malware infection?

A

Investigate and verify the malware symptoms.

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16
Q

You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by the DataComLink corporation.

What should you do to ensure this?

A

-Check the DataComLink website regularly for patches and updates to the software.
-Configure the application to automatically download and install updates as they are released.

17
Q

Which of the following devices are MOST susceptible to problems associated with ESD?

A

-Processor
-Memory

18
Q

You have a workstation running a 64-bit version of Windows 10 Professional that you would like to upgrade to Windows 11 Professional. You want to preserve the existing data, settings, and applications.

Which of the following would be the BEST installation methods to use to install Windows 11?

A

Upgrade

19
Q

You have a new employee that is left-handed and needs the mouse for her computer to have the right button be the primary button for ease of use. Under which of the following Windows 10 Settings app categories can you change the mouse settings to make the right button the primary button?

A

Devices

20
Q

Mary and Pablo share a customer support workstation. Mary works in the morning, and Pablo works in the evening.

One day, Mary is helping a customer with a support issue. Because her shift is over, she creates a Word document with details about the customer she was helping. She saves it to the C:\Customer folder on the computer.

When Pablo comes in, he receives a call from the same customer, who is still having support issues. However, when Pablo attempts to open Mary’s file, he is denied access.

Which of the following is the BEST solution to allow Pablo to open the file?

A

Modify the documents permission

21
Q

Examine the following output:

Server: helicuplar.xct.takro.net

Address: 209.53.4.130

Name: westsim.com

Address: 64.78.193.84

What command produced this output?

A

Nslookup
nslookup is a tool that allows you to send manual DNS resolution requests to a DNS server. The output displays the IP address and hostname of the DNS server that performed the resolution and the IP address and hostname of the target specified for resolution. nslookup can be a useful tool when troubleshooting DNS name resolution problems.

22
Q

You are working on a Mac computer that has an issue with a non-responsive application. You need to stop the application using the Force Quit feature.

Which of the following keyboard shortcuts can you use to access the Force Quit feature?

A

Command + Option + Esc