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CS1004: Information Systems & Organisations > Understanding the Context: Soft Systems Methodology > Flashcards

Understanding the Context: Soft Systems Methodology Flashcards

1
Q

What is a soft system methodology?

A

Trying to understand a complex, unique, human situation and come up with actions to improve it

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2
Q

Step 1 of SSM

A

Understand the ‘problem’ situation

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3
Q

Step 2 of SSM

A

Create a rich picture to express the situation

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4
Q

Step 3 of SSM

A

Formulate a root definition to define the system

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5
Q

Step 4 of SSM

A

Develop a conceptual model of the system

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6
Q

Step 5 of SSM

A

Compare concept (step 4) and reality (step 2)

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7
Q

Step 6 of SSM

A

Define and discuss Changes

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8
Q

Step 7 of SSM

A

Implement Changes to improve ‘problem’ situation

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9
Q
  1. Creating rich pictures
A

A cartoon visualisation of the situation showing stakeholders, relationships, processes and viewpoints

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10
Q
  1. Formulate the Root Definition
A

A description of what the system does, how and why

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11
Q

How to formulate the root definition?

A

Customers
Actors
Transformation processes
World view
Owner
Environment

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12
Q

Customers in CATWOE

A

Who the system serves or benefits

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13
Q

Actors in CATWOE

A

Who carry out the activities

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14
Q

Transformation processes in CATWOE

A

What it does; what inputs are converted to outputs

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15
Q

World view in CATWOE

A

Perception of what matters in the world, the ‘bigger picture’

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16
Q

Owner in CATWOE

A

Who has the power to change or create the system

17
Q

Environment in CATWOE

A

Industry, market in which the system operates

18
Q
  1. Develop a conceptual model
A

The network of processes or activities that must be done to satisfy the root definition

19
Q
  1. Compare concept with reality
A

Reality vs Concept

20
Q

6 & 7. Discuss and implement changes

A

Identify feasible & desirable changes and determine how to implement them

CS1004: Information Systems & Organisations (24 decks)

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